Haley Krakowski
Rydal,GA
Summary
Versatile experienced Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Looking to apply first hand industry knowledge and computer skills to a career in analytics or operations management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Scholastic Book Fairs
05.2024 - Current
- Recruit, hire, and train talented employees.
- Responsible for budgeting labor for entire shift consisting of 50-100 employees depending on the companies weekly demand forecast.
- Utilize Microsoft programming to execute the needs of the warehouse.
- Close down and secure the building.
- Lead monthly safety training for second shift associates.
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Adhered to industry best practices, incorporating relevant guidelines into daily operational procedures.
- Optimized resource allocation to maximize efficiency while minimizing waste in the workflow process.
- Resolved issues promptly by addressing concerns and providing effective solutions in a timely manner.
- Spearheaded initiatives for continuous improvement, driving innovation within the workplace environment.
- Monitored progress regularly, adjusting strategies as needed based on performance metrics evaluation.
- Lead orientation and new hire onboarding for classes of 20+ employees.
- Established clear communication channels, fostering an open dialogue between team members and management.
- Maintained high-quality standards, consistently meeting or exceeding company goals and objectives.
- Coordinated efforts between 2 departments and 2 shifts to ensure smooth operations throughout the organization as a whole.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Operational Supervisor
Duluth Trading Company
06.2023 - 05.2024
- Integral part of the leadership team for the start up of the companies 1st Automated Warehouse.
- Developed and wrote Standard Operating Procedures and training programs for staffing and peers.
- Analyze and troubleshoot various issues between systems and operational flow.
- Create staffing schedules to meet business needs.
- Inventory Management.
- Transportation communications.
- Respond to customer service emails.
- Utilized Manhattan Active Warehouse Management Systems to manage labor and process orders.
- Utilized Bastian Solutions Warehouse Automation & Material Handling Systems to execute orders.
- Mentored junior staff members, providing guidance and support to facilitate career development opportunities.
- Reduced overhead costs with diligent budget management and resource allocation.
- Effectively manage labor in the building to meet SLA and CPU goals.
- Fun Committee Captain.
- Safety Incident Investigator.
- Resolved issues promptly by addressing concerns and providing effective solutions in a timely manner.
- Implemented training programs to enhance employee skills and promote professional growth.
- Reinforced company values through leading by example, maintaining integrity while achieving business objectives.
- Monitored progress regularly, adjusting strategies as needed based on performance metrics evaluation.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 150 employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized meetings for management and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Operational Supervisor
Lowes Distribution Center
10.2017 - 06.2023
- Create and maintain a safe working environment for myself and others.
- Engagement Team Captain
- Safety Committee Captain
- Utilize WMS software i.e., Red Prairie and Blue Yonder.
- Monitored absences and staffing with Kronos Software.
- Collaborate with my leadership team and peers to execute the daily plan.
- Coach poor performing employees and give constructive feedback on their opportunities to meet their goals and the companies goals.
- Daily Gemba Walks
- Use Teams and Microsoft Outlook to maintain open communication with management peers.
- Inventory Management.
- Performance Management.
- Manage direct and indirect labor efficiently.
- The various databases I used are included but limited to: Building Management database, MC4 sorter program, Infolink Crown program, Tail Load database, Distribution emulator (DMS), Free Astray database, Recycle DIF database, Internet Fulfillment Database, Workflow program, PO Direct database experience.
- Ensured timely delivery of products to customers by closely monitoring order fulfillment processes and addressing any issues promptly.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
- Led process improvement projects that resulted in increased efficiency, reduced waste, and lower operational costs across the supply chain network.
- Reported on supply chain KPIs to verify compliance with established standards.
- Implemented lean principles for more efficient warehouse operations, resulting in cost savings and improved customer service.
- Implemented best practices and process improvements to boost supply chain performance.
- Developed and delivered training materials for supply chain team members, enhancing their skills and knowledge of best practices.
- Coordinated with IT department to ensure seamless integration of new supply chain management software with existing systems.
- Conducted detailed data analysis to identify bottlenecks in supply chain, proposing viable solutions for process improvement.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
Performance Instructor
Lowes Distribution Center
07.2016 - 10.2017
- Train employees on tools and equipment needed for their job assignment. Some examples are: LRT Scanner, Squeeze Clamp Lift, Electric Counter-Balance Stand-Up Lift, Narrow Aisle Reach truck, Electric Pallet Jack, Center Rider, Tug Pull Cart, Sweeper Scrubber a.k.a Floor Scrubber, Order Picker a.k.a Cherry Picker, Walkie Rider a.k.a Pallet Rider, Vacuum Lift, Zebra Printer, Portable Hip Printer, Shrink Wrap Machine, Dock Leveling Plate, Cardboard Compacter, and Plastic Recycling Compacter.
- Support the supervisor by helping research inventory discrepancies, analyze and solve issues within the area, and multitask on a high functioning level to help accomplish our teams’ goals.
- Maintain performance of 100% or higher.
- Communicate safety protocols and address unsafe behaviors.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Implemented technology into the classroom for interactive learning experiences and increased engagement.
- Conducted regular assessments to track progress, leading to targeted instruction for optimal results.
- Managed classroom behavior effectively through proactive intervention and clear communication of expectations.
- Utilized a variety of instructional methods to accommodate diverse learning styles, increasing overall comprehension.
- Adapted instructional materials to meet the needs of students with varying abilities or language proficiency levels.
- Served as mentor and role model for team members, fostering strong relationships built on trust and respect.
- Provided constructive feedback on employees performance, promoting continuous improvement and growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Contributed to the retention of top talent by providing employees with resources and support necessary to excel in their roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Team Member
Lowes Distribution Center
12.2013 - 07.2016
- Utilize equipment and Laser Radio Terminal (LRT) to pick orders, load them on trailers, and store product within warehouse.
- I was part of a safety committee team in which I completed a daily safety review of various areas in the building and corrected unsafe conditions.
- HAZMAT clean-up.
- Maintained 100% Performance rating or higher.
- Receiving, Shipping, Order Picking, Replenishment.
- Maintain clean and organized work area.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members and leadership by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Participated in community events, strengthening the companies local engagement and reputation.
Education
Bachelor of Arts - General Studies
Southern New Hampshire University
Hooksett, NH05.2027
Healthcare Science Certificate - Nursing
Georgia Northwestern Technical College
Rome, GA12.2017
Patient Care Assisting Certificate - Nursing
Georgia Northwestern Technical College
Rome, GA05.2014
Phlebotomy Technician Certificate - Phlebotomy
Georgia Northwestern Technical College
Rome, GA05.2014
High School Diploma -
Cedartown High Scool
Cedartown, GA05.2012
Skills
- Operations Management
- Employee Development
- Logistics expertise
- Project Management
- Multitasking and Organization
- Inventory Management
- Leadership and Change Management
- Workflow Optimization
- Payroll and budgeting
- Root Cause Analysis
- Decision-Making
- Microsoft Office
- Event Coordination
- Teamwork and Collaboration
- Data Analysis
- Highly skilled in WMS software
- Six Sigma Methodologies
- Operating forklifts and power equipment
- Interpersonal Skills
- Adaptability
Accomplishments
- (2X) Platinum Performance Achievement Award at Lowes Distribution center for achieving 120% performance rating for a 13-month rolling period.
- Big Stick Award at Duluth Trading Company for being an integral part of the start-up and accomplishments made on second shift.
- Start-up the weekend night shift operations team at Lowe's Distribution Center with 80 new employees while mentoring 3 other brand new supervisors on job responsibilities and operational flow.
- Successfully cross-trained and supervised all Operational Departments at Lowes Distribution Center including, Receiving, Building (Order Fulfillment), Direct to Customer Fulfillment, Appliances, Yard team, Shipping, NGI, and Customer Focused Distribution Team.
- Collaborated with the Branch Inventory Control Specialist at Scholastic to develop a SMART excel sheet that adequately maps out the work load for the next day reducing labor hours and increase productivity.
- Implemented new returns process at Scholastic that allows the maximum utilization of the conveyor belt, reducing travel time, labor cost, and increasing safety in the area.
- Developed strategy for Scholastic's Year-End Inventory Count that allowed the team to complete the event 3 days ahead of schedule.
- Partnered with maintenance at Lowes Distribution Center to create a tool for safe pulling of tile boxes from locations that reduced the amount of back strains and fallen product by 20%.
Certification
- Certificate of Completion Fred Pryor Transitioning to a Supervisor - 2017
- Certificate of Completion Fred Prior Time Management - 2017
- Certificate of Completion Dealing with Difficult Employees - 2017
Hobbies
- Singing.
- Gardening.
- Home Improvement DIY Projects.
- Nature Walks / Hiking.
- Learning Spanish.
Timeline
Operations Supervisor
Scholastic Book Fairs
05.2024 - Current
Operational Supervisor
Duluth Trading Company
06.2023 - 05.2024
Operational Supervisor
Lowes Distribution Center
10.2017 - 06.2023
Performance Instructor
Lowes Distribution Center
07.2016 - 10.2017
Team Member
Lowes Distribution Center
12.2013 - 07.2016
Bachelor of Arts - General Studies
Southern New Hampshire University
Healthcare Science Certificate - Nursing
Georgia Northwestern Technical College
Patient Care Assisting Certificate - Nursing
Georgia Northwestern Technical College
Phlebotomy Technician Certificate - Phlebotomy
Georgia Northwestern Technical College
High School Diploma -
Cedartown High Scool
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