Haley LaComb
Lawrenceville
Summary
When it comes to caring for customers and a business, I will always put those objectives first. I am very much a people person and will always do what I can to help those who need it. I am a dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment, and adaptable to last-minute changes. I work very well as a part of a team to reach personal and business goals. I am also known for successfully handling escalated customer support issues. I tend to thrive under pressure and earns high marks for work quality and speed. I am also; highly-motivated with desire to take on new challenges, have a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly catching on to learning new skills.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Accounts Payable Clerk
Colonial Buick GMC
Loganville
11.2025 - Current
- Process vendor invoices for timely payment and accurate record-keeping.
- Reconcile monthly statements to ensure account accuracy and resolve discrepancies.
- Maintain organized accounts payable files for easy access and retrieval.
- Communicate with vendors regarding payment inquiries and account issues.
- Assisted with month-end closing activities as needed.
- Processed invoices and payments in accordance with company policies and procedures.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
Tax Service Associate
Gwinnett County Tax Commissioner
Buford
11.2023 - 08.2025
- Must register vehicles here in Georgia.
- Register’s vehicles of all types: cars, trailers, motorcycles, scooters, off-road, campers/RV’s, and Commercial Semi Trucks.
- Must make sure all necessary forms and paperwork is collected and filled out correctly so it can be mailed off to the Department of Revenue.
- Have to keep up with the Georgia laws whenever they may change to make sure all forms stay correct and valid.
- Help direct customers to find any forms or information they may need. Meaning I will explain different ideas or customs to the customers to help them understand their transaction or why they need specific forms and paperwork.
- Supervisor: LaMicha Scott
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Front End Supervisor
The Kroger Co.
Grayson
06.2016 - 02.2023
- Trained in Accounting, Merchandise Tagger, Cashier, Stocker, Meat Department, Dairy Department, Produce Department, Floral, Clicklist, Self-Checkout Cashier, Courtesy Clerk, Customer Service, and Front End Supervisor.
- Became flexible and versatile throughout the store.
- Social and communication skills enhanced.
- Supervisor: Jesse Hosey
- Supervised daily front end operations and ensured efficient workflow.
- Trained new cashiers on customer service and register procedures.
- Resolved customer complaints promptly and effectively to enhance satisfaction.
- Coordinated with management to implement promotional displays and signage.
- Monitored cash handling procedures for accuracy and compliance.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
Education
Associate of Science - Marketing Management, Entrepreneurship, Small Business Management, Marketing Specialist
Gwinnett Technical College
Lawrenceville, GA 08.2017 - 05.2020
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Teams
- Microsoft Outlook
- Prezi
- Canva
- Cash Handling
- Office Experience
- Analysis Skills
- Administrative Experience
- Customer Service
- Hospitality
- Teaching
- Leadership
- Computer Operation
- Supervising
- Organizational Skills
- Editing
- Communication
- Complaint Handling
- Computer Literacy
- Early Child Education
- Data entry
- Invoice processing
- Financial record keeping
- Customer relationship management
- Purchase order analysis
- Vendor relationship management
Volunteer Experience
- Berry Students for Medical Freedom, Berry College for Medical Students was an organization created to help bring balance to the students of the college. Because of Covid-19, there was a lot of imbalance between students who were vaccinated and students who were not. The group came to the conclusion of the lack of equality between both parties and gathered evidence as well as the perfect argument to bring forth to the President of the School. In the end, we were successful in bringing that balance and equality to all students on campus.
- Gwinnett County, There were times when I was working for Gwinnett County when I would volunteer to help our community. One of the volunteer jobs was helping run a Food Insecurity Event. Us volunteers partnered with the Atlanta Community Food Bank to distribute fresh and shelf stable food to the families in need across Gwinnett County. And in the fall of 2024, I had volunteered at Gwinnett County’s Wellness Fair, which was a lot of fun! We got to work with all of the other departments of Gwinnett and spoke to our citizens about our job and what it is we do.
Timeline
Accounts Payable Clerk
Colonial Buick GMC
11.2025 - Current
Tax Service Associate
Gwinnett County Tax Commissioner
11.2023 - 08.2025
Associate of Science - Marketing Management, Entrepreneurship, Small Business Management, Marketing Specialist
Gwinnett Technical College
08.2017 - 05.2020
Front End Supervisor
The Kroger Co.
06.2016 - 02.2023