Haley Lewis
Alpharetta
Summary
Versatile Operations Assistant Store Manager committed to Home Depot's store associates and customers. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through operational excellence and managing financial and administrative work. Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture.
Overview
9
9
years of professional experience
Work History
Operations Assistant Store Manager
The Home Depot
03.2023 - Current
- Responsible for managing store's P&L to drive SCOP and store operations processes
- Enhanced team productivity by providing administrative support in scheduling, staffing, and coordinating meetings with ASDS and Store manager.
- Boosted order fulfillment rates by closely monitoring team metrics, skills, staffing, and promptly addressing discrepancies.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Oversee and manage store's safety committee to drive a safe store culture and store's fun committee
- Worked closely with store associates to drive engagement and develop skills for development
- Responsible for working attendance, delivering disciplinary actions of store associates
- Drive culture in the store through leader behaviors (Respect, Celebrate, Inspire, Develop)
Specialty Assistant Store Manager
The Home Depot
02.2022 - 03.2023
- Maintained positive customer and associate relationships by responding quickly to customer service and associate inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, partnering with Store Manager when needed to resolve customer care cases.
- Supervised and evaluated staff, coaching and teaching them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly Specialty Tuesday meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Walked through store areas every shift to identify and proactively resolve issues negatively impacting operations.
Key Carrier Department Supervisor
The Home Depot
04.2018 - 02.2022
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Boosted sales performance with consistent promotion of products and services to customers during transactions and through merchandising displays.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Mentored new staff members to develop their skills and advance within the company, increasing overall productivity and associate performance.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for associates.
- Implemented inventory management system during shifts to minimize shrink, reduce large on hand adjustments, and maintain accurate stock levels.
- Conducted performance evaluations for associates, providing constructive feedback and identifying opportunities for growth or improvement.
Server
The Smelly Gourmet Restaurant
10.2016 - 03.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server & Cook
The Sanibel Sprout
05.2016 - 09.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Key holder responsibilities including opening and closing cafe
Certified Nursing Assistant
Professional Nurse's Registry
08.2015 - 05.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported patients between rooms and appointments or testing locations.
Certified Nursing Assistant
Cape Coral Hospital
08.2015 - 12.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in medical progressive care unit and delivered high-quality support to meet needs.
Education
High School Diploma -
Island Coast High School
Cape Coral, FL05.2014
Certified Nurse's Assistant - Nursing Assistance
Southwestern Vocational Training
Cape Coral, FL04.2014
Skills
- Handling Complaints and Inquiries
- Assignment Delegation
- Time Management
- Coaching and Mentoring
- Retail Operations
- Administrative Management
- Microsoft Office Suite Proficiency
- Customer and Vendor Relations
- Social Perceptiveness
- Adaptable to Changing Demands
- Employee Scheduling
- Policy and Procedure Adherence
- Work Planning and Prioritization
- Document Management
- Hiring and Training
- Professional and Friendly
- Onboarding and Orientation
- Meeting Coordination
- Office Supply Management
- Bookkeeping
Hobbies: Plant hobbyist, Weight Training, Hiking
I enjoy collecting uncommon anthuriums as well as vegetable gardening in the summer
Dedicate free time to weight training 4-5 days a week to work towards a healthier lifestyle
Hiking with my dog and kayaking are another few of my personal favorites I enjoy while not at work
Timeline
Operations Assistant Store Manager
The Home Depot
03.2023 - Current
Specialty Assistant Store Manager
The Home Depot
02.2022 - 03.2023
Key Carrier Department Supervisor
The Home Depot
04.2018 - 02.2022
Server
The Smelly Gourmet Restaurant
10.2016 - 03.2018
Server & Cook
The Sanibel Sprout
05.2016 - 09.2016
Certified Nursing Assistant
Professional Nurse's Registry
08.2015 - 05.2016
Certified Nursing Assistant
Cape Coral Hospital
08.2015 - 12.2015
High School Diploma -
Island Coast High School
Certified Nurse's Assistant - Nursing Assistance
Southwestern Vocational Training
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