Haley Linan

• Oversaw daily operations for a high-volume business, ensuring efficient workflows, staffing coverage, and consistent service standards
• Led, trained, and scheduled a team of 20 employees, driving performance, accountability, and professional development
• Managed administrative and operational functions including payroll, scheduling systems, documentation, and compliance
• Improved internal processes to increase efficiency, reduce errors, and support scalable operations
• Served as primary point of contact for operational issues, resolving challenges through clear communication and structured problem-solving
• Partnered with ownership to support staffing strategies, operational goals, and continuous improvement
• Maintained quality, accuracy, and team wellbeing in a fast-paced, high-pressure environment

• Applied equipment expertise and strong time management to multitask effectively and keep shifts organized and running smoothly

• Partnered with management to execute daily operations, overseeing cash deposits, inventory, staff training, shift delegation, and procedural compliance

Provided administrative and visitor support, managing scheduling, correspondence, records, and assisting with daily operations at a historic site