Haley Lofton
Snellville,GA
Summary
Dynamic and detail-oriented professional with a strong background in hospitality from Starbucks. Recognized for exceptional customer service and effective time management, achieving high scores on evaluations. A collaborative team player skilled in cash handling and decision-making, dedicated to enhancing customer experiences and fostering loyalty.
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
07.2024 - 03.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled cash transactions accurately while following company policies regarding cash-handling procedures
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
Cashier
Kroger
08.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Performed opening/closing duties including counting money in the register before/after shifts
- Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
- Developed rapport with regular customers by remembering their preferences and providing personalized service
Education
High School Diploma -
South Gwinnett High School
Snellville, GA05-2023
No Degree - Certified Nurse Aid
Hillendell Medical Training
Stone Mountain, GA02-2025
Bachelor of Science - Nursing
Georgia Gwinnett College
Lawrenceville, GA05-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Adaptive and creative
- Decision-making
- Hospitality service expertise
- Professional demeanor
- Performance improvement
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- First Aid Certification - American Red Cross or American Heart Association.
Timeline
Barista
Starbucks
07.2024 - 03.2025
Cashier
Kroger
08.2021 - 07.2023
High School Diploma -
South Gwinnett High School
No Degree - Certified Nurse Aid
Hillendell Medical Training
Bachelor of Science - Nursing
Georgia Gwinnett College
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