Summary
Overview
Work History
Education
Skills
Timeline
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Haley Mincey

Reidsville

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Outbound Problem Solver

Amazon Fulfillment Center
09.2023 - Current
  • Increased accuracy of inventory records by conducting regular audits and reconciling any discrepancies found in the outbound process.
  • Supported warehouse management in planning and executing process improvements to optimize efficiency within the outbound department.
  • Applied analytical thinking when troubleshooting system errors that impacted the outbound process, working closely with IT teams to resolve issues and prevent future occurrences.
  • Coordinated effectively with sales representatives to address customer inquiries regarding product availability, lead times, and shipment tracking information.

Receptionist

Colby Enterprise
07.2022 - 09.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Cashier/Customer Service

Variety Wholesalers
07.2020 - 06.2022
  • Keep things neat and clean in your work environment
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High school diploma -

Tattnall County High School
Reidsville, GA
05.2022

Skills

  • Cashiering
  • Customer Service
  • Cash Handling
  • Cleaning Experience
  • Merchandising
  • Sales
  • Creative solutions
  • Assertiveness
  • Time management
  • Critical thinking
  • Attention to detail
  • Reliability

Timeline

Outbound Problem Solver

Amazon Fulfillment Center
09.2023 - Current

Receptionist

Colby Enterprise
07.2022 - 09.2023

Cashier/Customer Service

Variety Wholesalers
07.2020 - 06.2022

High school diploma -

Tattnall County High School

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Haley Mincey