Haley Newman
Douglasville
Summary
Shift Manager at Kathe Wohlfahrt of America with expertise in inventory management and team leadership. Improved customer satisfaction through effective problem resolution and comprehensive employee training. Optimized staff schedules, resulting in a 20% increase in service efficiency. Recognized for flexibility and reliability in maintaining high standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Shift Manager
Kathe Wohlfahrt of America
Buckhead
08.2022 - 07.2025
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Managed staff schedules, optimizing coverage for peak service times.
- Trained team members on product knowledge and customer service skills.
- Coordinated inventory management, ensuring stock levels met demand.
- Resolved customer inquiries and complaints promptly to maintain positive relations.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Communicated with other shift managers to facilitate continuum of customer service.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
Education
GED -
Alexander High School
Douglasville, GASkills
- Customer service
- Team leadership
- Inventory management
- Employee training
- Time management
- Problem resolution
- Punctual and reliable
- Shift leadership
- Flexible schedule
- Inventory control
- Training and mentoring
- Task prioritization
- Inventory controls
References
References available upon request.
Timeline
Shift Manager
Kathe Wohlfahrt of America
08.2022 - 07.2025
GED -
Alexander High School
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