Haley Standridge
Buford
Summary
Accomplished Server/Bartender with a proven track record, enhancing customer satisfaction through exceptional guest relations and complaint handling. Skilled in payment processing and staff coordination, I significantly increased sales by upselling. My professional demeanor and ability to train new staff underscore my commitment to excellence in hospitality. Flexes easily between different positions to meet demand.
Reliable team member that brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks. Always maintain a positive attitude.
Overview
4
4
years of professional experience
Work History
Front of House Team Member
Chick-fil-A
08.2024 - 02.2025
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Utilized POS system to receive and process food and beverage orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Bartender
Mama Billie's Beach Club
02.2022 - 06.2022
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Texas Roadhouse
08.2021 - 01.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
Education
No Degree - Communications
Kennesaw State University
Kennesaw, GAHigh School Diploma -
Buford High School
Buford, GA05-2013
Skills
- Open-close procedures
- Greeting guests
- Guest relations
- Complaint handling
- Professional appearance
- Table management
- Order taking
- Payment processing
- Money handling
- Training and mentoring
- Staff coordination
Affiliations
- Kappa Delta
CFA Team Member of the Month
Within a few months of being hired I was voted by the team leaders, managers, and operator to be awarded Team Member of the month. I was told it was because of the way I interact with guests, my energy and positive attitude, and my hard work.
Timeline
Front of House Team Member
Chick-fil-A
08.2024 - 02.2025
Server/Bartender
Mama Billie's Beach Club
02.2022 - 06.2022
Server
Texas Roadhouse
08.2021 - 01.2022
No Degree - Communications
Kennesaw State University
High School Diploma -
Buford High School
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