Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haley Thompson

Macon

Summary

Detail-oriented Scheduling Coordinator with insurance eligibility and benefits experience. Driven and determined to provide excellent customer service and to satisfy all patient and employer needs. I am authorized to work legally in the United States.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

Signature Dentistry of Macon
02.2023 - Current
  • Made contact with insurance carriers to discuss policies and individual patient benefits
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
  • Maintained energy and enthusiasm in fast-paced environment
  • Coordinated scheduling with specialist's offices
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
  • Utilized a text-messaging system to follow up with patients and send appointment reminders
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders
  • Prepared daily deposits
  • Maintained records of patients seen per month and appointment cancellations
  • Reviewed and verified insurance eligibility/benefits through various insurance provider portals
  • Accurately posted insurance checks, personal checks, cash payments, Care Credit payments, online payments and credit card payments to the proper patient accounts.

Specialty Benefits Coordinator

Pacific Dental Services
03.2021 - 02.2023
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties
  • Assured timely verification of insurance benefits prior to patient procedures or appointments
  • Made contact with insurance carriers to discuss policies and individual patient benefits
  • Maintained strong knowledge of basic dental and medical terminology to better understand services and procedures
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
  • Posted payments to accounts and maintained records
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
  • Scanned identification and insurance cards
  • Carried out front office duties utilizing data entry skills
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts
  • Helped patients complete necessary medical forms and documentation
  • Greeted visitors and patients to determine needs, check in appointments and direct accordingly
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Maintained energy and enthusiasm in fast-paced environment
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Front Desk Receptionist/Cashier

Butler Nissan
08.2019 - 03.2021
  • Processed credit card, EBT, and gift certificate payments with electronic computer system
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
  • Answered questions about store policies and addressed customer concerns
  • Operated register system to process new purchases, item returns and merchandise exchanges
  • Greeted customers and responded to requests for information
  • Approached every question or concern with calm and level-headed approach
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Trained new employees on customer service, money handling and organizing strategies
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads
  • Used image scanners to convert forms, receipts and reports into electronic format
  • Eliminated outdated or unnecessary materials by destroying materials or transferring to inactive storage
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.

Education

Dental Hygiene -

Central Georgia Technical College
Macon, GA

High School Diploma -

Howard High School
Macon, GA
05.2018

Skills

  • Front Desk
  • Verbal and Written Communication
  • Data Entry
  • Organization and Time Management
  • Insurance Information Collection (3 years)
  • Patient Registration
  • Past Due Balance Management
  • Prior Authorization Processing
  • Critical Thinking
  • Diagnostic Codes
  • Flexible and Adaptable
  • Payment Collection
  • Insurance Claims Management
  • HIPAA Guidelines
  • Dependable and Responsible
  • Microsoft Office Suite
  • Customer Satisfaction
  • Electronic Filing System
  • Self-Motivated
  • Insurance Plan Verification
  • Epic Software
  • Patient Account Reviews
  • File Management
  • Patient Flow
  • Active Listening
  • Customer Care
  • Treatment Planning (3 years)
  • Benefits Coordination (3 years)
  • Eligibility Determinations
  • Dentrix (1 year)
  • Appointment scheduling (4 years)
  • Customer service (7 years)

Certification

  • Epic Certification
  • AED Certification
  • CPR Certification

Timeline

Scheduling Coordinator

Signature Dentistry of Macon
02.2023 - Current

Specialty Benefits Coordinator

Pacific Dental Services
03.2021 - 02.2023

Front Desk Receptionist/Cashier

Butler Nissan
08.2019 - 03.2021

Dental Hygiene -

Central Georgia Technical College

High School Diploma -

Howard High School

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Haley Thompson