Haley Way
Fort Valley
Summary
Dynamic Customer Service Manager with proven expertise in team management, customer relationship management, and process improvement. Committed to delivering exceptional service and driving continuous improvement.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Mobley Fine Furniture
Perry
09.2022 - Current
- Supervised customer service team to ensure high-quality service delivery.
- Resolved customer inquiries and issues effectively and efficiently.
- Trained staff on product knowledge and customer engagement techniques.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Led team engagement to assist cross-functional departments and achieve goals.
Store Manager
Dollar Tree
Macon
03.2017 - 09.2022
- Supervised daily store operations and managed staff schedules.
- Trained new associates on customer service and store policies.
- Implemented merchandising strategies to enhance product visibility.
- Ensured compliance with safety and sanitation standards in the store.
- Monitored sales trends and adjusted strategies to meet customer needs.
- Conducted regular team meetings to communicate updates and expectations.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
Sales Manager
Food Depot Market
Warner Robins
08.2010 - 05.2018
- Stocked shelves and displays with merchandise in a timely manner.
- Organized inventory to ensure accessibility and efficient product placement.
- Maintained cleanliness and orderliness of stock areas and sales floor.
- Collaborated with team members to optimize workflow during busy periods.
- Monitored stock levels and reported discrepancies to management promptly.
- Operated pallet jacks and hand trucks for moving heavy items safely.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Stocked shelves with newly arrived products.
- Removed outdated products from shelves in accordance with company policy.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Ensured that all products were labeled properly before stocking the shelves.
- Arranged merchandise in an attractive manner to promote sales.
Education
High School Diploma -
Ola High School
McDonough, GA05-2005
Skills
- Customer relationship management
- Staff training
- Issue resolution
- Process improvement
- Performance monitoring
- Team management
- Sales strategy development
- Inventory control
- Data analysis
- Leadership skills
- Active listening
- Time management
- Problem solving
- Budgeting and reporting
- Cash handling
- Adherence to high customer service standards
- Talent development
- Employee scheduling
- Training and coaching
Timeline
Customer Service Manager
Mobley Fine Furniture
09.2022 - Current
Store Manager
Dollar Tree
03.2017 - 09.2022
Sales Manager
Food Depot Market
08.2010 - 05.2018
High School Diploma -
Ola High School