Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

haley prentice

Augusta

Summary

Dynamic barista trainer with proven leadership at Starbucks, enhancing team performance through effective coaching and espresso expertise. Recognized for improving customer satisfaction and streamlining workflows, while fostering a collaborative environment. Skilled in beverage preparation and committed to maintaining high cleanliness standards, ensuring a top-notch experience for every customer.

Overview

7
7
years of professional experience

Work History

Barista Trainer

Starbucks, Barista
10.2023 - 04.2025
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Streamlined workflow processes for better customer service and reduced wait times.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.

Seasonal Worker

Bath and Body Works, Limited Brands
09.2022 - 01.2023
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
  • Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
  • Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.

Server Trainer

Taqueria Tsunami
04.2019 - 08.2022
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.

Clothing Sales Associate

Target
09.2018 - 01.2019
  • Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
  • Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
  • Processed incoming stock and documented product information to manage inventory levels.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Used point-of-sale systems to process payments and check inventory levels.

Education

Centennial High School
Alpharetta, GA

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • Milk steaming
  • Coffee expertise
  • Staff coaching
  • POS system operation
  • Espresso preparation
  • Beverage preparation techniques
  • Opening and closing duties
  • Safe food handling
  • Food preparation

Interests

  • Baking
  • Reading
  • Knitting and Crocheting
  • I have a passion for photography and editing photos
  • Video Game Design
  • Cake Decorating

Timeline

Barista Trainer

Starbucks, Barista
10.2023 - 04.2025

Seasonal Worker

Bath and Body Works, Limited Brands
09.2022 - 01.2023

Server Trainer

Taqueria Tsunami
04.2019 - 08.2022

Clothing Sales Associate

Target
09.2018 - 01.2019

Centennial High School

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