Halie Anderson
Waco
Summary
Dynamic Office Manager with a proven track record at Clarity Counseling of West Georgia, excelling in customer service and office administration. Adept at safeguarding sensitive information while enhancing client relations. Recognized for organizational skills and data management, ensuring seamless operations and a commitment to confidentiality in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Office Manager
Clarity Counseling of West Georgia
12.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Billing Coordinator
Precision Low Volt- PART TIME
12.2023 - Current
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
Administration Assistant
Carrollton Oral Facial Surgery
06.2024 - 12.2024
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
- Safeguarded patient confidentiality by adhering to HIPAA regulations when handling sensitive information.
- Increased patient satisfaction by addressing concerns and answering questions regarding their treatment plans.
- Coordinated with insurance companies to ensure accurate billing information was provided for patients'' claims.
Orthodontic Assistant
Dr. Jeffery Lindsey
02.2024 - 05.2024
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Patient Access Representative
Tanner Health System
09.2023 - 01.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Social Media Manager
Peach Pistol Boutique
06.2018 - 07.2023
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Education
High School Diploma -
Bowdon High School
Bowdon05-2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Scheduling
- Staff management
- Cash handling accuracy
- Data inputting
- Microsoft Office Suite
- Filing
Timeline
Office Manager
Clarity Counseling of West Georgia
12.2024 - Current
Administration Assistant
Carrollton Oral Facial Surgery
06.2024 - 12.2024
Orthodontic Assistant
Dr. Jeffery Lindsey
02.2024 - 05.2024
Billing Coordinator
Precision Low Volt- PART TIME
12.2023 - Current
Patient Access Representative
Tanner Health System
09.2023 - 01.2024
Social Media Manager
Peach Pistol Boutique
06.2018 - 07.2023
High School Diploma -
Bowdon High School
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