Halle Harry
McDonough
Summary
Dynamic Supervisor of Operations with a proven track record at Menzies Aviation, adept in operational planning and customer service. Excelled in enhancing communication, streamlining operations for increased profit, and fostering a secure airfield environment. Skilled in recruitment and training, demonstrating exceptional interpersonal skills and a commitment to safety and efficiency.
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
Menzies Aviation
12.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Airport Customer Service Agent
Spirit Airlines Inc.
10.2018 - 06.2022
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Worked effectively in fast-paced environments.
Medical Assistant
Kem Health Obgyn
08.2020 - 05.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
Education
High School Diploma -
Pebblebrook High School
Atlanta, GA05-2018
Skills
- Recruitment and hiring
- Capital improvement management
- Facilities inspection
- Performance evaluation
- Safety procedures
- Operational planning
- Customer service
Timeline
Supervisor of Operations
Menzies Aviation
12.2022 - Current
Medical Assistant
Kem Health Obgyn
08.2020 - 05.2022
Airport Customer Service Agent
Spirit Airlines Inc.
10.2018 - 06.2022
High School Diploma -
Pebblebrook High School
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