Halley Gibson
Lawrenceville
Summary
Customer-focused and results-driven Sales Associate with experience in customer service, sales, and problem-solving. Skilled in assisting customers with providing accurate information and handling inquiries with professionalism. Adept at navigating multiple computer systems, multitasking in fast-paced environments, and Committed to delivering excellent customer experiences
Overview
2
2
years of professional experience
Work History
Sales Associate
Teleperformance USA
06.2022 - 11.2024
Amtrak sales associate through Teleperformance USA is typically responsible for assisting customers with booking train tickets, providing information about routes and schedules, handling inquiries about fares and policies, and ensuring a high level of customer service.
Job Responsibilities:
- Assist customers with ticket purchases, modifications, and cancellations.
- Provide information on Amtrak routes, schedules, fares, and policies.
- Process payments and resolve billing issues.
- Handle customer inquiries and complaints professionally.
- Promote Amtrak services and special offers when applicable.
- Meet sales targets and customer satisfaction metrics.
- Navigate multiple systems and databases efficiently.
- Adhere to company and client policies and procedures.
Education
High School Diploma -
Central High School
Little Rock, AR05-2014
Skills
- Customer Service & Communication
- Strong verbal and written communication
- Active listening
- Professional and friendly demeanor Sales & Product Knowledge
- Ability to upsell and promote services
- Persuasive and solution-oriented approach Technical & Computer Skills
- Ability to navigate multiple computer systems
- Data entry and ticketing software proficiency
- Multitasking between calls, chats, or emails Problem-Solving & Adaptability
- Quick thinking to provide alternative options
- Adaptability to policy updates and new systems Time Management & Organization:
- Managing multiple customer interactions efficiently
- Prioritizing tasks to meet service goals
- Handling high call volumes while maintaining quality
Timeline
Sales Associate
Teleperformance USA
06.2022 - 11.2024
High School Diploma -
Central High School
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