Henry Almand
Mansfield
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at Jones Automotive and other key roles. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional time management and decision-making skills. Achieved significant improvements in service delivery, contributing to long-term business success.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
35
35
years of professional experience
Work History
Lube Tech Manager
Jones Automotive
12.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Lube Tech
Britt's Quality Lube
11.2016 - 12.2018
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
Shop Manager
G & R Muffler
02.2016 - 11.2016
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Tire and Lube Technician
Youngblood Motor Company
06.2015 - 02.2016
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Co-Owner
Henry's Fast Lube
02.1990 - 06.2015
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Education
High School Diploma -
Morgan County High School
Madison, GA05-1993
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Cross-functional teamwork
Timeline
Lube Tech Manager
Jones Automotive
12.2018 - Current
Lube Tech
Britt's Quality Lube
11.2016 - 12.2018
Shop Manager
G & R Muffler
02.2016 - 11.2016
Tire and Lube Technician
Youngblood Motor Company
06.2015 - 02.2016
Co-Owner
Henry's Fast Lube
02.1990 - 06.2015
High School Diploma -
Morgan County High School
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