Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hamilton Lima

Gainesville

Summary

Dynamic banking professional with extensive experience in Banking, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and mentoring staff. Skilled in money handling and decision-making, consistently achieving high client satisfaction ratings while fostering a collaborative work environment.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Ameris Bank
03.2025 - Current
  • Support daily, weekly and monthly operational tasks.
  • Collaborate with management to implement process improvements for efficiency.
  • Assist in training new staff on operational procedures and protocols.
  • Engaged in customer service initiatives, addressing inquiries and resolving issues promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.

Personal Banker II

Ameris Bank
09.2023 - 03.2025
  • Assisted clients with account inquiries and transactions, ensuring a positive banking experience.
  • Educated customers on bank products and services, enhancing financial literacy and product usage.
  • Processed account openings and closings efficiently, adhering to compliance standards.
  • Collaborated with team members to resolve customer issues promptly, fostering teamwork and communication.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Personal Banker IV

Truist Bank
12.2012 - 09.2023
  • Assisted clients with account openings, product selections, and financial inquiries.
  • Provided personalized banking solutions to enhance customer satisfaction and retention.
  • Processed transactions efficiently using banking software and systems to ensure accuracy.
  • Educated clients on digital banking tools, enhancing their online banking experience.
  • Mentored new staff on company policies, procedures, and customer service excellence.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Trained new personal bankers, elevating team performance and service quality.

Teller Coordinator

Gainesville Bank & Trust
05.2008 - 03.2012
  • Coordinated daily operations of teller team, ensuring compliance with banking regulations and procedures.
  • Trained and mentored new tellers, enhancing team performance and service quality.
  • Implemented process improvements that streamlined cash handling and transaction accuracy.
  • Monitored teller transactions for discrepancies, promoting accountability and efficiency within the team.
  • Developed schedules to optimize staffing levels during peak hours, improving customer wait times.
  • Facilitated communication between management and tellers, addressing concerns and fostering a positive work environment.
  • Conducted regular audits of cash drawers, ensuring adherence to financial policies and minimizing losses.
  • Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.

Education

Associate of Science - Business Management

Borough of Manhattan Community College
New York, NY
05-1992

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Team motivation
  • Policy enforcement

Languages

Spanish
Full Professional

Timeline

Assistant Manager

Ameris Bank
03.2025 - Current

Personal Banker II

Ameris Bank
09.2023 - 03.2025

Personal Banker IV

Truist Bank
12.2012 - 09.2023

Teller Coordinator

Gainesville Bank & Trust
05.2008 - 03.2012

Associate of Science - Business Management

Borough of Manhattan Community College

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Hamilton Lima