Hana Kenea
Duluth,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Staff
Publix supermarket
07.2022 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Managed domestic and international money transfers, ensuring accuracy and compliance with financial regulations.
- Assisted customers with sending and receiving funds, providing clear instructions and addressing any concerns during the transaction process.
- Verified customer identification and transaction details to prevent fraud and ensure secure processing of transfers.
- Processed payments and managed currency exchange, maintaining up-to-date knowledge of exchange rates and fees.
- Delivered exceptional customer service, resolving issues and inquiries related to money transfers, tracking, and account status.
- Educated customers on the range of Western Union services, upselling related products and services when appropriate.
- Maintained detailed records of transactions and customer interactions, ensuring accuracy and confidentiality.
Customer Service and Shift Leader
LA Madeleine French Bakery and Café
06.2014 - 07.2022
- Guided team in daily operational tasks to ensure smooth functioning of shift.
- Coordinated team schedules, optimizing staff allocation to meet workflow demands.
- Assisted in resolving customer issues, enhancing satisfaction and loyalty.
- Improved team productivity by implementing effective communication strategies.
- Monitored inventory levels to maintain adequate stock for operation needs.
- Trained new employees, promoting adherence to company standards and procedures.
Education
Associate of Arts - Business Administration
GA State University, J. Mack Rob College of Busine
Dunwoody, GA12.2024
Skills
- Assertiveness
- Complaint handling
- Customer service
- Microsoft Excel
- Active Listening
- Problem-Solving
- Record Keeping
- Cash Management
Language
Fluent in Amharic, and Afaan Oromoo (Oromic) besides English
Timeline
Customer Service Staff
Publix supermarket
07.2022 - Current
Customer Service and Shift Leader
LA Madeleine French Bakery and Café
06.2014 - 07.2022
Associate of Arts - Business Administration
GA State University, J. Mack Rob College of Busine
Similar Profiles
Jareka SimmonsJareka Simmons
Customer Service Manager at Publix SupermarketCustomer Service Manager at Publix Supermarket
Neile WoodNeile Wood
Produce Clerk at Publix SupermarketProduce Clerk at Publix Supermarket
Adrian ColleyAdrian Colley
Grocery Manager at Publix SupermarketGrocery Manager at Publix Supermarket