Hana Lattimore
Rocky Face
Summary
Results-driven professional with extensive experience in accounts receivable and customer service. Expertise in invoicing management, reconciliation, and fostering teamwork, aiming to optimize processes and improve client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accounts Receivable Analyst
Comprehensive Medical Solutions
05.2025 - Current
- Managed invoicing processes, ensuring timely billing and collection of outstanding payments.
- Reconciled customer accounts to maintain accuracy and resolve discrepancies effectively.
- Streamlined collections procedures, enhancing cash flow and reducing overdue accounts.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
Substitute Teacher K-12
ESS Education
01.2021 - 05.2025
- Knowledge of school and state requirements; standardized testing by and state laws; policies, programs, and procedures, basic math, including calculations using fractions, percent, and/or ratios; reading technical information, composing a variety of documents, and/or facilitating group discussions; analysis of situations to define issues and draw conclusions; age-appropriate activities; lesson plan requirements; stages of child development; and behavioral management strategies.
- Skill in effective oral, written, and interpersonal communication; carrying out lesson plans and assignments; maintaining order in a classroom setting; administering discipline policies; operating standard office equipment including using pertinent software applications; and preparing and maintaining accurate records.
- Delivered engaging instruction across diverse K-12 classrooms, adapting materials to meet varied learning needs.
- Implemented classroom management strategies, fostering a positive and productive learning environment.
- Collaborated with full-time teachers to align instructional goals and support student achievement.
BDC Agent
Ford of Dalton
06.2020 - 12.2020
- Answering/making phone calls and answering customer inquiries
- Logging customer calls and details
- Scheduling appointments and following up with 'No Shows'
- Maintaining up-to-date knowledge of the company's products
- Greeting and assisting customers with courtesy and respect
- Following company policies and rules
- Making sure that potential clients are aware of promotions Assisting with other tasks at the dealership Selling Cars
BDC Agent
Mountain View Nissan of Cleveland
08.2019 - 06.2020
- Answering/making phone calls and answering customer inquiries
- Logging customer calls and details
- Scheduling appointments and following up with 'No Shows'
- Maintaining up-to-date knowledge of the company's products
- Greeting and assisting customers with courtesy and respect
- Following company policies and rules
- Making sure that potential clients are aware of promotions
- Assisting with other tasks at the dealership
Customer Service Representative
Concentrix
10.2018 - 08.2019
- Ability to prioritize daily tasks to utilize time efficiently Handle inbound and outbound phone calls from customers with their parcel pickup and tracking information
- Offer solutions to basic customer issues and maintain knowledge of the client and services
- Use decision support tools to respond to common customer work orders or requests
- Communicate with teams and individuals to ensure high quality and timely expedition of customer requests
Customer Service Supervisor
HealthONE
07.2017 - 08.2018
- Receives customer calls or inquiries, which include potential/current/previous members, brokers and providers, and routes appropriately
- Provides timely and accurate information to customers
- Processes customer requests according to established department policies and procedures
- Completes research and investigative activities to address customer inquiries
- Works closely with other departments to gather information
- Provide timely customer and company feedback regarding service failures, systemic issues, and customer concerns.
- Meets or exceeds service level agreements in call center matrices
- Assists in the documentation, evaluation, and revision of department policies and procedures
- Leads, attends, and participates in meetings and training
- Provides daily, weekly, and monthly reports
- Coaches, counsels and trains CSRS in departmental procedures and job duties Assists in the information used to hire, train, and discipline CSRs
Education
Associate of Science - Healthcare Information And Technology
Miller-Motte College
Chattanooga, TN12-2025
Diploma - Medical Billing And Coding
Miller-Motte College
Chattanooga, TN08-2025
Skills
- Microsoft Excel
- Payment negotiations
- Accounts receivable software
- Invoice processing
- General ledger
- Cash application
- Dispute resolution
- Teamwork
- Teamwork and collaboration
- Organization skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Proactive and Self-motivated
- Decision-making
- Accounts receivable
- Customer relations
- Relationship building
- Precision and accuracy
- Data entry
- Task prioritization
- Handling confidential materials
- Analytical thinking
- Interpersonal skills
- Information gathering and analysis
- Word processing
Accomplishments
- Supervised team of ten staff members.
Certification
Paraprofessional Certification
Languages
English - Fluent
Timeline
Accounts Receivable Analyst
Comprehensive Medical Solutions
05.2025 - Current
Substitute Teacher K-12
ESS Education
01.2021 - 05.2025
BDC Agent
Ford of Dalton
06.2020 - 12.2020
BDC Agent
Mountain View Nissan of Cleveland
08.2019 - 06.2020
Customer Service Representative
Concentrix
10.2018 - 08.2019
Customer Service Supervisor
HealthONE
07.2017 - 08.2018
Associate of Science - Healthcare Information And Technology
Miller-Motte College
Diploma - Medical Billing And Coding
Miller-Motte College