Hananiah Augustin
Conyers
Summary
Highly efficient, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Crew Logistics Coordinator
Wheels Up
12.2023 - 02.2025
- A crew logistics Coordinator at Wheels up is responsible for managing travel accommodations, and scheduling for flight crews to ensure seamless operations. Their role involves:
- Travel coordination, booking flights, hotels, and transportation for pilots and flight attendants.
- Monitoring crew schedule ensuring compliance with duty/rest regulations and adjusting assignments as needed.
- Acting as a liaison between crew members, operations teams, and vendors to resolve travel issues.
- Problem solving handling last minute changes whether it is weather restrictions, flight cancellations, and/or logistical challenges.
Customer Support Specialist
Hexaware Technologies
09.2022 - 07.2023
- Provided personalized customer support to diabetic clients using Omnipod devices, addressing inquiries, troubleshooting issues, and offering guidance on device usage
- Conducted thorough technical support, assisting clients in device setup, troubleshooting, and resolving technical challenges via phone, email, or virtual chat platforms
- Educated clients on the features, functionality, and maintenance of Omnipod devices, ensuring a comprehensive understanding and optimizing their user experience
- Collaborated closely with healthcare providers and internal teams to relay feedback, resolve complex issues, and improve service offerings
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Helped streamline repair processes and update procedures for support action consistency.
- Created user accounts and assigned permissions.
- Maintained accurate records of customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system
Credit Card Specialist
Truist
08.2021 - 04.2022
- Managed a portfolio of credit card accounts, providing exceptional customer service and addressing inquiries regarding account management, billing, and rewards programs
- Analyzed credit reports, income documents, and financial statements to evaluate creditworthiness and make informed decisions on credit limit increases, account closures, or account modifications
- Processed credit card applications, reviewed credit histories, and collaborated with underwriting teams to ensure adherence to risk management policies
- Conducted in-depth investigations of fraudulent activities, unauthorized transactions, and disputes, resolving issues promptly and mitigating risks for both the customer and the bank
- Collaborated with cross-functional teams to improve processes and enhance the customer experience, contributing to a 15% increase in customer satisfaction scores
Emergency Medical Technician (EMT)
Dekalb Fire & Rescue
01.2020 - 01.2021
- Responded promptly to emergency calls, assessing patients’ conditions and providing appropriate medical care and treatment
- Administered life-saving interventions, including CPR, airway management, and bleeding control, adhering to established protocols and best practices
- Operated and maintained emergency medical equipment and vehicles, ensuring readiness and functionality for rapid response
- Collaborated effectively with other emergency responders, such as paramedics and firefighters, to provide seamless patient care and transport
- Documented patient information, assessment findings, and treatment provided accurately and thoroughly
Customer Service Representative
Convergent
08.2017 - 01.2020
- Responded to customer inquiries via phone, email, and in-person visits, providing accurate information regarding billing, service interruptions, account management, and energy conservation tips
- Processed new service applications, account modifications, and disconnections, ensuring compliance with company policies and regulatory standards
- Resolved customer complaints and concerns promptly, achieving a resolution rate of 95% and enhancing overall customer satisfaction
- Educated customers on available service plans, payment options, and energy-saving initiatives, promoting customer retention and loyalty
- Collaborated with cross-functional teams including billing, operations, and technical support to address complex customer issues and ensure a seamless customer experience
Ramp Agent
Delta Airlines
03.2013 - 12.2018
- Dedicated and detail-oriented Delta Ramp Agent with a solid background in aviation ground operations
- Demonstrated expertise in efficiently and safely managing aircraft movement on the ramp, loading and unloading cargo, and ensuring the overall punctuality of flight departures
- Adept at collaborating with diverse teams, adhering to stringent safety protocols, and providing exceptional service to uphold Delta's commitment to operational excellence
- Proficient in marshaling, towing, and positioning aircraft to facilitate smooth boarding and departure processes
- Experienced in the meticulous handling, loading, and unloading of cargo, prioritizing safety and adherence to airline guidelines
- Knowledgeable about FAA regulations and Delta's safety protocols, ensuring strict adherence to all guidelines to maintain a secure operational environment
- Effective team player, capable of coordinating with pilots, ground crew, and other stakeholders to ensure efficient turnaround times
- Committed to providing a positive passenger experience by contributing to on-time departures and maintaining a well-organized and clean aircraft environment
- Proven ability to troubleshoot and address operational challenges swiftly, contributing to the resolution of issues to minimize disruptions
- Executed precise cargo loading and unloading procedures, prioritizing the safety and integrity of all transported items
- Conducted routine inspections of ground equipment and reported any discrepancies promptly, contributing to a well-maintained and reliable operational fleet
- Assisted with aircraft servicing tasks, including lavatory and potable water services, contributing to a clean and comfortable onboard environment
- Participated in regular training sessions to stay updated on industry best practices, safety regulations, and Delta's operational standards
- FAA Ground Operations Certificate
- Delta Airlines Safety Training Certification
Education
Associate of Arts -
Georgia Perimeter Colleg
01-2015
Skills
- Order management
- Multitasking and organization
- Performance improvement
- Crew leadership
- Product knowledge
- Flexible schedule
- Willingness to learn
- Quality control checks
- Integrity and honesty
- Complex Problem-solving
- Production line work
- Workplace safety
- Taking orders
Timeline
Crew Logistics Coordinator
Wheels Up
12.2023 - 02.2025
Customer Support Specialist
Hexaware Technologies
09.2022 - 07.2023
Credit Card Specialist
Truist
08.2021 - 04.2022
Emergency Medical Technician (EMT)
Dekalb Fire & Rescue
01.2020 - 01.2021
Customer Service Representative
Convergent
08.2017 - 01.2020
Ramp Agent
Delta Airlines
03.2013 - 12.2018
Associate of Arts -
Georgia Perimeter Colleg
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