Hande Tibbs
Atlanta
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server
Edgewood Pizza
09.2019 - 10.2024
- Assist customers with making payments on account for services
- Update account information such as payment methods & contact information
- Set appointments for services requiring technicians and project managers to go out to client to perform service or quote services and equipments
- Canceled and rescheduled appointments
- Handled around 30-100 calls a day
Server/Host
Applebees
07.2019 - 10.2021
- Greet guests warmly and professionally.
- Present menus and answer questions about the food and drinks.
- Take accurate orders and communicate them to the kitchen.
- Deliver food and beverages to tables in a timely manner.
- Check on guests regularly to ensure satisfaction and address any concerns.
- Process payments and handle cash transactions.
- When hosting i welcomed guests at the entrance with a smile and positive attitude.
- Manage the waitlist and seat customers according to availability.
- Respond to phone calls and reservations
- Assist with table management, including seating arrangements and special requests
- Maintain a clean and organized hostess stand.
- Communicate effectively with servers regarding table status and guest needs.
Call Center Representative
Sutherland Global Services
10.2016 - 07.2019
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Updated customer accounts, addresses and contact information within call management databases
- Engaged actively with callers, confirming or clarifying information and diffusing anger
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Responding to inquires regarding health insurance, products and services
- Processing payments from existing customers, following predetermined flows to provide information to the customers
Education
High school -
East high school
New York, NY01.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Memory retention
- Professional appearance
- High volume dining
Timeline
Server
Edgewood Pizza
09.2019 - 10.2024
Server/Host
Applebees
07.2019 - 10.2021
Call Center Representative
Sutherland Global Services
10.2016 - 07.2019
High school -
East high school
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