Hanif Freeman
Atlanta,
Summary
Hardworking HVAC professional offering proven history in residential, commercial, and industrial HVAC needs with skillful and efficient repairs. Adept at testing and inspecting systems to isolate faults and implement repair plans. Effectively align systems to meet manufacturer specifications and maximize performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HVAC Sales Lead
Freeman Heating & Air
06.2015 - Current
- Successfully diagnosed and resolved complex HVAC issues, reducing service call duration.
- Increased annual sales revenue by 28% through strategic sales initiatives and exceptional client relations.
- Recognized as the top-performing sales lead for 2023 and 2024 based on customer feedback and sales performance.
REALTOR
Keller Williams Buckhead
02.2024 - Current
- Facilitated smooth transitions for tenants relocating to new properties, providing personalized guidance and support throughout the relocation process.
- Identified and negotiated off-market deals, leveraging industry connections and market knowledge to secure favorable terms and expedite transactions.
- Collaborated with attorneys, inspectors, and financial institutions to ensure compliance with legal requirements and timely closings for off-market transactions.
- Managed a portfolio of investment properties, overseeing leasing agreements, tenant relations, and property maintenance to optimize investor returns.
Customer Service Representative
Delta Sky Club (Truist Park)
09.2018 - 11.2021
- Promoted to Customer Service Lead (04/2020)
- Resolved customer complaints and issues promptly, achieving a customer satisfaction rating of over 90%.
- Collaborated with team members to coordinate responses to emergency situations and crowd control efforts during peak attendance periods.
- Implemented COVID-19 safety protocols, ensuring compliance and customer reassurance during events.
Education
Bachelor of Science - Media & Entertainment (Communications)
Kennesaw State University
Atlanta, GA05.2021
Skills
- HVAC Maintenance & Troubleshooting
- Preventive & Corrective Maintenance
- Electrical & Mechanical Diagnostics
- System Installation & Repair (Heating, Cooling, Ventilation)
- Tools & Equipment Expertise
- Safety Compliance & Protocols
- Clear, Effective Communication
- Team Collaboration & Leadership
- Problem-Solving Under Pressure
- Service Documentation & Reporting
- Customer Service & Sales Insight
Certification
EPA Certified (Universal).
Timeline
REALTOR
Keller Williams Buckhead
02.2024 - Current
Customer Service Representative
Delta Sky Club (Truist Park)
09.2018 - 11.2021
HVAC Sales Lead
Freeman Heating & Air
06.2015 - Current
Bachelor of Science - Media & Entertainment (Communications)
Kennesaw State University
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