Hank Henson
Dalton
Summary
Dynamic professional with extensive experience in operations management and customer relations at Dyetech, Inc. Proven track record in negotiating contracts and fostering relationships that drive repeat business. Skilled in performance analysis and team leadership, consistently delivering outstanding results and enhancing client satisfaction through effective communication and strategic initiatives.
Diligent with robust background in managing construction projects, ensuring timely completion and adherence to safety protocols. Successfully led teams in executing diverse construction tasks, showcasing expertise in site management and resource allocation. Demonstrated strong leadership and problem-solving skills, fostering effective team collaboration and project success.
Overview
13
13
years of professional experience
Work History
Part Owner
Dyetech, Inc
11.2022 - Current
- Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
- Negotiated favorable contracts with vendors and suppliers, reducing overall expenses without compromising on quality.
- Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
- Managed a diverse team of professionals, fostering a collaborative environment that led to increased productivity and employee satisfaction.
- Spearheaded the introduction of new products or services, resulting in substantial revenue growth for the company.
- Created comprehensive reports detailing sales performance metrics, helping inform future strategy decisions.
- Conducted product demonstrations and provided technical support to clients, ensuring customer satisfaction.
- Assisted in the development of new products based on market research and customer feedback.
- Delivered presentations at industry events, showcasing the company''s offerings and expertise in chemical solutions.
- Negotiated contracts with suppliers to secure favorable pricing and terms for the company.
Territory Manager
Material Handling Inc.
10.2021 - 11.2022
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled selling forklifts and other material handling equipment to Shaw, Mohawk, and Engineered floors.
- Took care of STR's and LTR's for construction companies doing projects in my territory.
Owner
Hank Henson Home Improvement
07.2019 - 10.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Focused on commercial reconstruction.
- Remodeled several churches, restaurants, and office buildings.
Franchise Manager
Mr. Rooter Plumbing, Inc.
06.2018 - 07.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
Plumber
American Plumbing Professionals
04.2014 - 06.2018
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Measured, threaded, and cut materials to correct angles.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Selected type and size of piping required for each project.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Mentored junior plumbers, sharing industry expertise to improve overall team performance.
- Traveled the United States handling all commercial rough ins, trim outs, and maintenance contracts for Walmart, Lowe's, and Home Depot.
- Promoted to territory foreman after 2 years, overseeing about 10 other plumbers, the jobs they performed, and all scheduling with materials and finishing before deadlines.
Electrician Technician
J&s Electrical Service
06.2012 - 04.2014
- Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
- Fixed wiring and circuit systems to correct performance issues and safety concerns.
- Adapted quickly to changing project scopes or requirements while maintaining high-quality work standards under tight deadlines.
- Worked collaboratively with clients, team members, implementation consultants and resources across company to achieve desired results.
- Promoted supervisor on commercial side.
Education
No Degree - Business Management
University of Phoenix
Tempe, AZ08-2022
High School Diploma -
Dalton High School
Dalton, GA05-2012
Skills
- Customer relations
- Operations management
- Performance analysis
- Human resources
- Investment strategies
- Verbal and written communication
- Relationship building
Accomplishments
- Eagle Scout
- OSHA/ANSI Certifications
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Part Owner
Dyetech, Inc
11.2022 - Current
Territory Manager
Material Handling Inc.
10.2021 - 11.2022
Owner
Hank Henson Home Improvement
07.2019 - 10.2021
Franchise Manager
Mr. Rooter Plumbing, Inc.
06.2018 - 07.2019
Plumber
American Plumbing Professionals
04.2014 - 06.2018
Electrician Technician
J&s Electrical Service
06.2012 - 04.2014
No Degree - Business Management
University of Phoenix
High School Diploma -
Dalton High School
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