Hanna Gunter
Ball Ground
Summary
My first job begun at the age of thirteen. Babysitting isn’t traditional hospitality work, but it builds many of the same skills. It builds the ability to care for people, manage responsibilities, and deliver positive experiences. I continued to work in the path of hospitality starting at a trampoline park and quickly making it my way to the top as a manager. I eventually transitioned to the restaurant industry, which is where anyone can learn the richest ways to build hospitality skills. Hospitality is about creating comfort, trust, and delight for guests. Restaurant work teaches you to do this consistently, even under pressure while dedicating and personalizing every experience for every guest so they can feel valued, comfortable, and cared for.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
Speed Burger
02.2025 - 09.2025
- Provided exceptional customer service in fast-paced environment.
- Assisted with food preparation and assembly per safety standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated kitchen equipment efficiently to enhance food production.
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accuracy in cash handling and register balancing at end of shift.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Welcomed customers and helped determine their needs.
Server/Bartender
Stars and Stripes
04.2024 - 12.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Checked on guests throughout meal to attend to needs and provide great service.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Prepared and served a variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Demonstrated knowledge of cocktail trends to develop innovative drink specials for patrons.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Server/Host
The Melting Pot Restaurants Inc.
02.2023 - 03.2024
- Welcomed guests, ensuring a positive first impression and smooth entry experience.
- Managed reservations and seating arrangements, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions efficiently.
- Assisted in training new hosts, fostering teamwork and enhancing service standards.
- Resolved guest inquiries and complaints promptly, maintaining high customer satisfaction levels.
- Collaborated with management to implement promotional events, increasing guest engagement opportunities.
- Conducted regular inventory checks of menus and supplies, ensuring accurate availability for diners.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interaction.
- Managed food and beverage orders efficiently, maintaining accuracy during high-volume service periods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Manager
Launch Trampoline Park
05.2021 - 01.2023
- Oversaw daily operations, ensuring adherence to safety protocols and operational standards.
- Managed staff scheduling, optimizing team coverage during peak hours for enhanced guest experience.
- Implemented training programs for new hires, improving onboarding efficiency and staff performance.
- Analyzed customer feedback and operational data, identifying areas for service improvement and process refinement.
- Coordinated events and group bookings, enhancing overall revenue generation through targeted marketing strategies.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Resolved customer complaints effectively, improving satisfaction rates and fostering loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
North Forsyth High School
Cumming, GASkills
- Customer Service/Guest Relations
- Communication
- Teamwork
- Adaptability
- Problem-Solving
- Time Management/Multitasking
- Attention to Detail/Initiative
- Patience/Resilience
- Professionalism/ Positivity
- Health & Safety Awareness
- POS System/Computer Skills
- Restaurant & Hospitality Knowledge
Timeline
Restaurant Team Member
Speed Burger
02.2025 - 09.2025
Server/Bartender
Stars and Stripes
04.2024 - 12.2024
Server/Host
The Melting Pot Restaurants Inc.
02.2023 - 03.2024
Manager
Launch Trampoline Park
05.2021 - 01.2023
High School Diploma -
North Forsyth High School