Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hannah Drake

Canton

Summary

Dynamic Business Operations Manager with a proven track record at Russo Landscapes, excelling in operations optimization and intelligent decision-making. Spearheaded initiatives that enhanced efficiency and reduced costs, while fostering collaboration across teams. Strong analytical thinker with skills and knowledge that touch many departments, driving impactful change and improving service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Operations Manager

Russo Landscapes
03.2022 - 09.2025
  • Streamlined operational processes, enhancing efficiency across internal operations.
  • Coordinated communication between teams, improving collaboration and workflow efficiency.
  • Analyzed project outcomes, identifying areas for process improvement and cost reduction.
  • Increased overall efficiency by automating repetitive tasks and optimizing workflow.
  • Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
  • Developed financial reports, ensuring accuracy and compliance with internal policies and regulations.
  • Conducted regular reviews of client portfolios, optimizing service offerings based on individual needs and objectives.
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
  • Installed and configured hardware and software for end-users, ensuring optimal performance.
  • Diagnosed and resolved technical issues promptly to minimize downtime for staff.
  • Provided training and support to users on various applications and systems.
  • Analyzed cost data to identify trends and provide actionable insights for budget forecasting.
  • Assisted in preparing comprehensive reports for management, facilitating informed financial planning discussions.
  • Coordinated recruitment processes to attract and retain top talent.
  • Managed onboarding programs to enhance new hire integration and engagement.
  • Assisted in performance management processes to ensure alignment with organizational goals.
  • Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
  • Initiated digital marketing campaign to increase brand visibility.
  • Assisted with marketing and brand campaign development and implementation.
  • Evaluated marketing automation tools and recommended solutions to improve lead nurturing, customer segmentation, and overall efficiency of marketing efforts.
  • Developed content for press releases, websites and social media.
  • Implemented crisis communication plans on social media, mitigating potential reputational damage.
  • Increased website traffic with engaging content and consistent social media presence.
  • Implemented improvements to billing procedures, enhancing accuracy and reducing discrepancies
  • Oversaw accounts receivable processes to ensure timely collections and reduce outstanding debt

Salon Director

Bernard Dugaud Coiffure Beaute
07.2020 - 01.2022
  • Led salon operations, optimizing workflow and enhancing client satisfaction.
  • Supervised staff, fostering development and ensuring high-quality service delivery.
  • Implemented marketing strategies to increase client engagement and retention.
  • Managed inventory, ensuring efficient supply chain operations and cost control.
  • Coordinated appointments, streamlining processes for optimal efficiency.
  • Spearheaded initiatives to boost revenue through innovative service offerings.
  • Developed and implemented efficient inventory management systems, reducing discrepancies.

Hairstylist

Pomme Salon & Shoppe
10.2017 - 04.2020
  • Led client consultations to determine desired styles and preferences.
  • Developed promotional strategies to increase customer engagement and retention.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Counted and documented opening and closing cash amounts daily.
  • Leveraged social media platforms to showcase work and attract broader clientele.

Education

Bachelors of Software Engineering -

Middle Georgia State University
Macon, GA
05-2027

Skills

  • Microsoft office proficient
  • Excellent oral and written communication
  • Business administration
  • Operations optimization
  • Vendor & supplier management
  • Intelligent decision-making
  • Cost reduction & containment
  • Strong analytical thinking
  • Project management
  • Critical thinking
  • Data entry

Certification

  • SEO Training - April 2024

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Business Operations Manager

Russo Landscapes
03.2022 - 09.2025

Salon Director

Bernard Dugaud Coiffure Beaute
07.2020 - 01.2022

Hairstylist

Pomme Salon & Shoppe
10.2017 - 04.2020

Bachelors of Software Engineering -

Middle Georgia State University

Similar Profiles

CREATE PROFILE
Hannah Drake