Hannah Earwood
Rome
Summary
Dynamic barista with leadership experience at Dunkin' Donuts, recognized for exceptional customer service and team collaboration. Proven ability to train staff and streamline operations, ensuring high-quality beverage preparation and a welcoming atmosphere. Highly dependable with strong communication skills, committed to enhancing customer satisfaction and fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Barista
Calhoun Coffee Company
Calhoun, GA
07.2025 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Barista Shift Supervisor
Dunkin' Donuts
Rome, GA
11.2019 - 08.2025
- Prepared high-quality beverages following standardized recipes and customer preferences
- Maintained cleanliness and organization of workstations and dining areas
- Assisted in training new baristas on operational procedures and customer service standards
- Managed inventory levels to ensure timely restocking of supplies and equipment
- Collaborated with team members to streamline workflow during peak hours
- Implemented efficient cash handling procedures for accurate transactions
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Host
Provinos Italian Restaurant
Rome, GA
04.2022 - 02.2023
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficient guest flow.
- Provided menu recommendations, enhancing customer satisfaction through personalized service.
- Collaborated with waitstaff to coordinate timely food delivery and table turnover.
Education
High School Diploma -
Coosa High School
Skills
Customer service
Highly dependable
Positive attitude
Leadership
Teamwork
Fast learning
Communication
Timeline
Barista
Calhoun Coffee Company
07.2025 - Current
Host
Provinos Italian Restaurant
04.2022 - 02.2023
Barista Shift Supervisor
Dunkin' Donuts
11.2019 - 08.2025
High School Diploma -
Coosa High School