Hannah Fletcher

• Planned and implemented engaging educational games and creative projects.
• Supervised daily activities, ensuring safety and fostering a supportive environment.
• Communicated with parents about child's progress and needs, strengthening family engagement.
• Communicated daily with child's parents or guardians about daily activities, behaviors and related issues.
• Maintained detailed records of activities, behaviors, meals, and naps to track development and inform care.
• Maintained cleanliness and organization of play areas and learning spaces.
• Prepared meals, snacks and refreshments for child according to dietary needs and restrictions.

• Assisting walk-in customers with payments
• Responding to inbound customer care calls
• Resolved customer inquiries and complaints, enhancing customer satisfaction through professionalism and empathy.
• Conducted outbound calls to follow up on customer needs and preferences.
• Accurately entered customer orders into system, ensuring efficient processing.

Welcomed patients and visitors with friendly demeanor to create positive first impressions at Care Connect Urgent Care.

• Managed appointment scheduling and patient check-in processes efficiently.
• Maintained organized and inviting waiting room environment to enhance patient comfort and experience.
• Managed incoming calls and efficiently directed inquiries to relevant departments to enhance communication flow.
• Verified patient insurance coverage to ensure eligibility for services.
• Collected co-payments from patients during check-in to facilitate billing processes.
• Updating patient information within system
• Requesting and uploading medical records
• Sent referrals via fax to specialists to coordinate patient care.
• Updated referral information in the system to track patient progress.
• Coordinating with other doctors' office about referrals
• Started claims process for billing to ensure timely payment from insurers.

• Processing Accounts Payable checks to vendors
• Reviewing accounts payable statements
• Processing accounts receivable payments
• Verifying biweekly and monthly payroll hours
• Processing and posting payroll to ledger
• Paying State and Federal Payroll taxes online
• Completing quarterly tax reports
• Preparing 1099s for vendors
• Preparing W-9s for employees
• Completing Employment Verification upon request
• Completing bank reconciliation on multiple bank accounts
• Entering and posting Journal Entries to ledger
• Managing purchase orders
• Managing GovDeals transactions
• Processing customer payments
• Maintaining Vendor files
• Receiving and distributing incoming mail and preparing outgoing mail
• Making daily bank deposits
• Performing general office duties, including answering multi-line phones, routing calls and messages, and greeting visitors
• Welcoming office visitors warmly and alerting staff to arrivals of scheduled appointments
• Procured office and janitorial supplies to maintain workplace efficiency
• Main contact for office related issues, i.e. phone, copier or postage machine
• Communicating via email with the contracted garbage provider for the county
• Organized and maintained filing system for documents

• Assisted customers at counter and drive thru, ensuring prompt service and satisfaction
• Prepared a variety of beverages for customers
• Restocked inventory on shelves, maintaining product availability for seamless customer experience
• Cleaned café and restrooms, upholding hygiene standards for a welcoming environment

• Assisted patients with mobility, ensuring safe transfers between beds, wheelchairs, and automobiles
• Assisting patients with bathing, oral hygiene, grooming, feeding and elimination
• Prepared balanced meals and snacks tailored to patients' dietary needs and preferences
• Maintaining a clean, healthy and safe environment
• Changed sterile dressings to maintain patient hygiene and prevent infections.
• Responding appropriately to the physical and emotional needs of the patients
• Documented patient care activities, conditions, progress, and concerns to ensure continuity of care

• Cleaned kennels for dogs and cats, ensuring hygienic and comfortable environments.
• Fed dogs and cats according to their dietary needs and schedules.
• Bathed animals using appropriate shampoos, promoting health and cleanliness.
• Cleaned feeding bowls after each meal to ensure sanitation.
• Socialized timid animals to enhance their confidence and adoptability.