Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Golden

Alpharetta

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

5
5
years of professional experience

Work History

Server

Emerald Princess Cruise
Brunswick
09.2024 - Current
  • Served cocktails and beverages to guests while ensuring satisfaction and efficiency.
  • Coordinated with bartenders to streamline drink preparation and improve service speed.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Maintained cleanliness and organization of the bar area throughout shifts.

Administrative Clerk (remote)

La Feria Services
Cumming
01.2024 - Current
  • Supported tax return preparation for individual and business clients, enhancing accuracy and timeliness.
  • Streamlined organization of client records, ensuring confidentiality of sensitive information.
  • Maintained accurate digital records of all relevant financial information.
  • Coordinated scanning of client tax documentation for tax preparers, facilitating efficient processing.

Shift Lead

Jersey Mike's Subs
Suwanee
07.2023 - 08.2024
  • Trained and mentored new staff on company procedures and customer service standards, enhancing team readiness and customer satisfaction.
  • Implemented best practices for consistent sandwich preparation and presentation, improving product quality and customer experience.
  • Managed inventory levels to ensure stock availability during peak hours, supporting uninterrupted service during busy times.
  • Enforced food safety guidelines to uphold a clean and safe work environment.
  • Prepared and delivered catering orders, ensuring timely execution.
  • Reconciled transactions and executed bank deposits accurately.

Shift Lead

Salata Salad Bar
Alpharetta
11.2021 - 07.2023
  • Led team in daily operations, enhancing customer service standards.
  • Resolved customer inquiries and complaints, fostering positive customer relationships.
  • Managed inventory levels, ensuring availability of fresh ingredients for service.
  • Maintained cleanliness and organization of the salad bar area.
  • Performed opening and closing procedures such as setting alarm systems, counting money.

Education

High School Diploma -

Denmark High School
Alpharetta, GA
05-2024

Bachelor of Science - Business And Entrepreneurship

College of Coastal Georgia
Brunswick, GA
05-2026

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Team leadership
  • Data organization

Timeline

Server

Emerald Princess Cruise
09.2024 - Current

Administrative Clerk (remote)

La Feria Services
01.2024 - Current

Shift Lead

Jersey Mike's Subs
07.2023 - 08.2024

Shift Lead

Salata Salad Bar
11.2021 - 07.2023

High School Diploma -

Denmark High School

Bachelor of Science - Business And Entrepreneurship

College of Coastal Georgia
Hannah Golden