Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Hannah Hendrix

Acworth

Summary

Results-driven restaurant manager with 12 years of experience in high-volume sales and customer engagement within the hospitality industry. Proven expertise in managing operations, developing marketing strategies, and fostering client relationships to enhance business performance. Skilled in leadership, digital marketing, and event management, consistently creating an inviting atmosphere that attracts and retains customers. Seeking to leverage extensive experience in a remote setting to drive operational success and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Manager

PURE Taqueria
06.2021 - Current
  • I am the manager of the restaurant at PURE taqueria. My job requires me to enter financial statements, invoices, and manage orders throughout the week for the company. I also oversee event planning and staff management in order to create an experience for guests.
  • Led a team of XX employees, providing guidance and support to ensure efficient operations
  • Developed and implemented strategies to improve productivity and streamline processes
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Achieved XX% increase in sales through effective staff training and motivation
  • Collaborated with cross-functional teams to develop and execute marketing campaigns
  • Negotiated contracts with vendors to secure favorable pricing terms
  • Created and maintained budgets, monitoring expenses to meet financial targets
  • Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
  • Analyzed market trends and competitor activities to identify potential risks or opportunities for the business
  • Managed multiple projects simultaneously within established timelines
  • Increased customer satisfaction scores by XX% through implementation of new service protocols
  • Cultivated strategic partnerships with suppliers resulting in XX% cost savings

Bartender

Salt Factory Pub
09.2020 - 04.2025
  • Bartending and creating specialty cocktails to fit our menu catered to specials and liquor sales. My job was to know the knowledge of wines, bourbon, scotch, and other specialty cocktails that will accommodate our guests and enhance their experience.

Sales Development Manager

KORE WIRELESS
08.2024 - 03.2025
  • My position required me to interact with current and prospective clients in order to fulfill the needs of their business. Whether it be helping them get connectivity through my freight systems managers or finding them better IoT solutions in the field with devices we could supply, we filled the roles to keep their wireless connectivity moving. KORE worked with 3 major wireless companies in order to have the best relationships for our clients. The main role I would say I had was marketing and selling the idea of more efficient connectivity to benefit their business, while also creating a relationship with field operations for future business interactions.
  • Developed and implemented strategic sales plans to penetrate new markets, resulting in a XX% increase in market share
  • Identified and targeted key accounts for prospecting, resulting in a XX% increase in qualified leads
  • Analyzed market trends and competitor activities to identify new business opportunities and stay ahead of industry changes
  • Managed CRM system to track leads, opportunities, and customer interactions for accurate forecasting and pipeline management
  • Established strong relationships with key decision-makers at target companies through networking events, industry conferences, and cold outreach efforts
  • Instituted performance metrics tracking system which led to an improvement of individual/team performance by XX%

Bartender

PURE taqueria Franchising
01.2013 - 05.2020
  • Responsibilities included:
  • Experience with computers, scheduling, marketing, and management of employees.
  • Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
  • Created signature cocktail menu that increased sales by XX% within the first month of implementation
  • Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
  • Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
  • Organized special events such as themed nights or live music performances to attract new customers
  • Collaborated with management on pricing strategies based on market trends and competitor analysis

Education

Undergraduate - International Business & Marketing

Kennesaw State University

High School Diploma -

Etowah High School
Woodstock, GA

Skills

  • Computer skills
  • Customer service
  • Serving Experience
  • Email Marketing
  • Leadership
  • Business Development (5 years)
  • Microsoft Word
  • Digital Marketing
  • Public Relations
  • Restaurant Experience
  • Events Management (4 years)
  • Pricing
  • Upselling (10 years)
  • Microsoft Excel
  • Restaurant Management (8 years)
  • Salesforce (4 years)
  • High volume bartending (10 years)
  • Travel planning
  • Microsoft Office (6 years)
  • Hospitality
  • Negotiation
  • Branding (5 years)
  • Microsoft PowerPoint
  • Phone etiquette
  • Call center customer service
  • Customer service management

Affiliations

Affiliations with multiple liqour companies, marketing excecutives, and corporate management throughout my yeaars in the industry.

Timeline

Sales Development Manager

KORE WIRELESS
08.2024 - 03.2025

Manager

PURE Taqueria
06.2021 - Current

Bartender

Salt Factory Pub
09.2020 - 04.2025

Bartender

PURE taqueria Franchising
01.2013 - 05.2020

Undergraduate - International Business & Marketing

Kennesaw State University

High School Diploma -

Etowah High School

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Hannah Hendrix