Hannah Hurst
Carrollton
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
American Specialty Health
07.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled numerous calls efficiently during peak hours, providing support for claims and medical records requests.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Inbound Customer Service Representative
SelectQuote (Remote)
8 2021 - 07.2024
- Answer inbound calls and assist costumers with their current Medicare advantage plans.
- Upsell plans based on needs assessment.
- Enrollment agent during AEP season, assisting with enrolling clients into most comprehensive Medicare plans.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.
- Processed debit and credit card and electronic check payments.
Customer Service Agent
Instacart (Remote)
01.2021 - 08.2021
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
Dollar General key holder
Dollar General
10.2019 - 12.2020
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Customer Service Rep
Alorica (Call Center)
01.2017 - 08.2018
- Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Tracked customer service cases and updated service software with customer information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Met customer call guidelines for service levels, handle time and productivity.
Audit Associate
Inmar
01.2015 - 12.2016
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High school diploma - undefined
Haralson Co High School
Tallapoosa, GASkills
- Data Entry
- Call Center
- Customer Care
- Accounts Payable
- Assembly
- Accounts Receivable
- Microsoft Access
- P>Account updating
- P>High-volume call centers
- P>Product Knowledge
- P>Call Management
- P>Performance Metrics
- P>Call center experience
- P>Product Upselling
- P>Quality Control
Certification
Licensed Health Insurance Agent
Timeline
Customer Service Advocate
American Specialty Health
07.2024 - Current
Customer Service Agent
Instacart (Remote)
01.2021 - 08.2021
Dollar General key holder
Dollar General
10.2019 - 12.2020
Customer Service Rep
Alorica (Call Center)
01.2017 - 08.2018
Audit Associate
Inmar
01.2015 - 12.2016
High school diploma - undefined
Haralson Co High School
Inbound Customer Service Representative
SelectQuote (Remote)
8 2021 - 07.2024
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