Hannah Moore
Gainesville,MI
Summary
Professional Customer Service Representative
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
11
11
years of professional experience
Work History
Receptionist
Rick Hendrick Chevrolet Of Buford
12.2014 - 01.2025
- Serve as the primary point of contact for collision customers, providing exceptional service and support remotely
- Handle incoming inquiries via phone, email, and live chat, addressing customer concerns and scheduling appointments
- Coordinate with collision repair technicians and insurance companies to ensure seamless processing of repair requests and claims
- Maintain accurate records of customer interactions and repair appointments using company systems and databases
- Assist in resolving customer issues and inquiries promptly and professionally, ensuring a positive experience throughout the repair process
- Collaborate with team members and supervisors to optimize workflow and enhance customer satisfaction
Customer Service Representative
Princeton Salon and Spa
08.2013 - 12.2014
- Handle incoming inquiries via phone, email, and online chat, addressing customer questions, concerns, and appointment scheduling needs
- Collaborate with salon staff to ensure seamless coordination of customer appointments and services
- Maintain accurate customer records and appointment schedules using salon management software
- Assist in resolving customer issues and complaints promptly and professionally, ensuring a positive experience for all salon visitors
- Actively engage with customers to promote salon services, specials, and promotions
Skills
- Organization skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Multi-line telephone operation
Timeline
Receptionist
Rick Hendrick Chevrolet Of Buford
12.2014 - 01.2025
Customer Service Representative
Princeton Salon and Spa
08.2013 - 12.2014
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