Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Morrone

Americus

Summary

Resourceful and driven marketing graduate with hands-on leadership experience in the hospitality industry. Over the last three years, I've grown from server to Director of Food & Beverage at the historic Windsor Hotel, managing multi-outlet operations, staff development, and strategic planning. I bring a strong foundation in customer service, team leadership, and operations, with a passion for delivering exceptional guest experiences.

Overview

9
9
years of professional experience

Work History

Director of Food & Beverage

The Windsor Hotel
05.2022 - Current
  • Promoted from server to Director of F&B, managing three venues including one launched from opening day.
  • Oversaw $34,000+ alcohol inventory, staffing, and compliance with health and safety regulations.
  • Designed seasonal cocktail menus and led bar program innovation.
  • Handled budgeting, vendor negotiations, and operational SOPs.
  • Selected to serve as Interim F&B Director in Greenwood, SC, where I implemented SOPs, trained staff, and helped restore operations to regulatory standards.
  • Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
  • Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
  • Championed the integration of technology in daily operations, streamlining processes and enhancing overall guest experience.
  • Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
  • Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
  • Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
  • Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
  • Enhanced revenue growth by developing strategic marketing campaigns targeting local and regional clientele.

Server

The Station
08.2021 - 05.2022
  • Delivered warm, consistent service in a busy local steakhouse setting.

Server

Cru Food and Wine Bar
05.2021 - 07.2021
  • Gained extensive wine knowledge; provided fine-dining level service in a fast-paced environment.

Server

Made Kitchen and Cocktails
05.2021 - 07.2021
  • Managed large-party dining experiences and shared-plate service under high volume.

Lifeguard

Wills Park Pool
05.2018 - 01.2020
  • Supervised swimmers and ensured pool safety during peak seasons.

Hostess, Server, To-Go

Ippolito's
05.2016 - 01.2018
  • Developed early customer service and POS experience in a busy Italian restaurant.

Education

BBA - Marketing

Georgia Southwestern State University
Americus, GA
05.2018

Graduated -

Cambridge High School
Alpharetta, GA
01.2015

Skills

  • Team Leadership & Training
  • Inventory & Cost Control
  • Food & Beverage Operations
  • Hospitality & Customer Service
  • Event Coordination
  • Regulatory Compliance (Health & Alcohol)
  • Menu & Beverage Design
  • POS & Inventory Software

Timeline

Director of Food & Beverage

The Windsor Hotel
05.2022 - Current

Server

The Station
08.2021 - 05.2022

Server

Cru Food and Wine Bar
05.2021 - 07.2021

Server

Made Kitchen and Cocktails
05.2021 - 07.2021

Lifeguard

Wills Park Pool
05.2018 - 01.2020

Hostess, Server, To-Go

Ippolito's
05.2016 - 01.2018

BBA - Marketing

Georgia Southwestern State University

Graduated -

Cambridge High School

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Hannah Morrone