Hannah Onasanya
Morrow
Summary
A Detail-oriented Hospitality Executive with proven experience in leading housekeeping teams to maintain superior cleanliness standards and ensure guest satisfaction. Skilled in staff training, inventory control, and promoting teamwork to deliver outstanding guest experiences. Committed to delivering exceptional customer service, fluent in English, and possessing in-depth knowledge of OSHA safety regulations.
Overview
8
8
years of professional experience
Work History
Customer Service Curbside Agent
Front Row Parking
05.2025 - Current
- Provide accurate information regarding airport amenities, transportation zones, and shuttle services.
- Communicate clearly and professionally with passengers, shuttle/taxi drivers, and airport staff.
- Manage the flow of taxis, shuttles, and rideshare vehicles at designated curbside areas.
- Direct travelers to appropriate transportation areas such as hotel/motel shuttles, Uber/Lyft zones, or parking shuttles.
- Coordinated with team members to enhance customer service experience.
- Maintained accurate records of vehicle entries and exits for reporting purposes.
Housekeeping Executive
Arc Hospitality Home 2 Suites by Hilton
07.2023 - 10.2024
- Managed a team of housekeeping staff to ensure efficient cleaning services across all floors of the hotel
- Developed and implemented a system to track and monitor the progress of housekeeping staff
- Maintained impeccable hotel standards, contributing to positive guest experiences
- Introduced streamlined communication methods for task assignments, improving team coordination and productivity in housekeeping operations
- Meticulously oversaw room and public area maintenance, ensuring adherence to rigorous cleanliness standards and enhancing overall guest satisfaction.
- Guest Interaction and Services- Providing excellent customer service, handling check-ins and Check-outs, managing reservations, answering inquiries, and resolving guest issues efficiently and professionally
Uniform Room/Housekeeping Supervisor
Lowes Atlanta Hotel/NSG
05.2020 - 06.2023
- Monitored the cleanliness of guest rooms, public areas, and employee areas
- Coordinated with other departments to ensure smooth operations
- Participate in large cleaning projects as required
- Oversaw room cleanliness, trained staff, maintained records, addressed guest concerns, and reported maintenance needs, enhancing overall guest satisfaction
- Implemented efficient cleaning protocols, reducing turnaround time and improving guest feedback scores, while managing special requests and large-scale projects
- Introduced streamlined inspection processes, optimizing resource allocation and enhancing room readiness, resulting in improved operational efficiency
- Mentored housekeeping team, providing guidance on best practices, safety protocols, and guest interaction, leading to elevated service quality
- Enter HotSOS request for engineering and in-room dining and ensure tasks are completed before releasing the room
- Managing and distributing uniforms, ensuring they are clean and in good condition, and maintaining inventory of stock
- Issuing and collecting linen
Housekeeping/Self Inspector
Hyatt Place
02.2019 - 03.2020
- Cleaning, dusting, and sanitizing all areas of the guest rooms according to procedure
- Making beds and vacuuming carpets, cleaning marble and tile areas
- Providing special in-room touches based on guest preferences to elevate the guest experience
- Inspecting and releasing rooms after cleaning
- Assisting team with deep cleaning and tidying the housekeeping closet and laundry machine station
- Performing other duties as assigned by direct report
- Core Laundry Operations: Sorting, washing, drying, folding and storing laundry linens, while also maintaining a clean and organized laundry area and operating laundry equipment
Housekeeper
Four Points by Sheraton
06.2017 - 01.2019
- Managed a team of housekeeping staff to ensure efficient cleaning services across all floors of the hotel
- Developed and implemented a system to track and monitor the progress of housekeeping staff
- Maintained impeccable hotel standards, contributing to positive guest experiences
- Introduced streamlined communication methods for task assignments, improving team coordination and productivity in housekeeping operations
- Meticulously oversaw room and public area maintenance, ensuring adherence to rigorous cleanliness standards and enhancing overall guest satisfaction.
- Guest Interaction and Services- Providing excellent customer service, handling check-ins and Check-outs, managing reservations, answering inquiries, and resolving guest issues efficiently and professionally
Education
Certificate - General Industry Housekeeping
OSHAcademy (Occupational Safety And Health Traini)
04-2025
Certificate - Employee Occupational Safety And Health
OSHAcademy( Occupational Safety & Health Training)
04-2025
HSE Cert Level 3 - Intensive General Health Safety & Environment Certicates Levels 1 &2, Health, Safety & Environment Certicate Level 3
Institute of Safety Professionals of Nigeria
01.2017
Higher National Diploma - Electrical/Electronics Engineering
The Polytechnic
Ibadan01.2015
Certicate - Diploma in Computer appreciation and Internet Utilities
IMS Computer College
01.2012
Ordinary National Diploma - Electrical/Electronics Engineering
The Polytechnic
Ibadan01.2008
High School Cert - West African School Cert (WAEC)
Epe Grammar School
Lagos01.1999
Skills
- Leadership
- Organizational
- Time Management
- Communication
- Cleaning
- Customer Service
References
References available upon request
Timeline
Customer Service Curbside Agent
Front Row Parking
05.2025 - Current
Housekeeping Executive
Arc Hospitality Home 2 Suites by Hilton
07.2023 - 10.2024
Uniform Room/Housekeeping Supervisor
Lowes Atlanta Hotel/NSG
05.2020 - 06.2023
Housekeeping/Self Inspector
Hyatt Place
02.2019 - 03.2020
Housekeeper
Four Points by Sheraton
06.2017 - 01.2019
Certificate - Employee Occupational Safety And Health
OSHAcademy( Occupational Safety & Health Training)
HSE Cert Level 3 - Intensive General Health Safety & Environment Certicates Levels 1 &2, Health, Safety & Environment Certicate Level 3
Institute of Safety Professionals of Nigeria
Higher National Diploma - Electrical/Electronics Engineering
The Polytechnic
Certicate - Diploma in Computer appreciation and Internet Utilities
IMS Computer College
Ordinary National Diploma - Electrical/Electronics Engineering
The Polytechnic
High School Cert - West African School Cert (WAEC)
Epe Grammar School
Certificate - General Industry Housekeeping
OSHAcademy (Occupational Safety And Health Traini)
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