HANNAH POWELL
Covington
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Server
Outback Steakhouse
01.2024 - Current
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bar Manager/Bartender
Buffalo Wild Wings
01.2021 - 01.2024
- Lead and assisted team throughout shifts to reach weekly and quarterly goals
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor cost
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Interview and hire to meet staffing needs
- Engage with guests and create a good experience
Residential Program Worker/Caretaker
MCAR
01.2015 - 01.2021
- Follow state and agency protocols and procedures
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Scheduled physician and therapeutic appointments for residents, transporting and accompanying to each visit.
- Reacted quickly and calmly in all emergency situations, adhering to all safety procedures and policies.
- Communicated instructions in personal hygiene and care to individuals to promote self-reliance.
- Attended meetings to review files and implement action plans to meet individual needs of residents.
- Administered medication to residents under direction of medical professionals to encourage wellness.
Restaurant Server
Olive Garden
01.2015 - 01.2019
- Be knowledgeable of menu, menu changes, and specials
- Communicate proficiently to guests and team members
- Create an engaging atmosphere for guests
- Handle bills and payments
- Take orders and deliver food/drinks promptly
- Maintaining a clean area in front of and back of the establishment
- Resolve guests concerns, issues, and questions
Education
B.S. - Business/Finance
Southern New Hampshire University
01-2027
Hubbard High School - undefined
Hubbard High School
01.2014
Skills
- Leadership
- Exceptional Communication
- Problem Solving
- Customer Service
- Adaptability
- Detail-Oriented
- Point of sale (POS) system operations
- Teamwork
- Dependability
Timeline
Server
Outback Steakhouse
01.2024 - Current
Bar Manager/Bartender
Buffalo Wild Wings
01.2021 - 01.2024
Residential Program Worker/Caretaker
MCAR
01.2015 - 01.2021
Restaurant Server
Olive Garden
01.2015 - 01.2019
Hubbard High School - undefined
Hubbard High School
B.S. - Business/Finance
Southern New Hampshire University
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