Hannah Spraggins
Valdosta
Summary
Experienced shift leader with a focus on team management and customer service excellence. Demonstrated success in training employees and improving customer satisfaction through effective issue resolution. Committed to fostering a positive work environment and achieving operational goals.
Overview
4
4
years of professional experience
Work History
Shift Lead
BobWhite Coffee Co.
Valdosta
02.2025 - Current
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Trained new baristas on beverage preparation and customer service techniques.
- Guided and supported team members during shifts.
- Facilitated onboarding for new hires to ensure effective integration into the team.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Collaborated with team members to maintain a clean and organized workspace.
- Addressed customer inquiries and resolved complaints to enhance customer satisfaction.
- Handled cash register transactions accurately while providing excellent customer service.
- Managed store operations during absence of Store Manager or Assistant Manager.
Barista
BobWhite Coffee Co.
Albany
04.2023 - 09.2024
- Prepared and served high-quality coffee beverages to customers.
- Guided customers in menu selections and provided tailored product recommendations to enhance their experience.
- Fostered a welcoming atmosphere through friendly engagement and attentive service.
- Managed morning rush of customers daily with efficient, level-headed customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained composure during high-volume periods and special events, ensuring customer satisfaction.
- Handled cash transactions and processed payments accurately.
- Addressed and resolved customer concerns to maintain brand loyalty.
Crew Member
Freeze Frozen Yogurt
Albany
10.2021 - 02.2022
- Delivered excellent customer service to foster a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Collaborated with team members to ensure smooth store operations and service.
- Ensured cleanliness of workstations and dining areas to promote a welcoming environment.
- Prepared and served high-quality frozen yogurt to enhance customer satisfaction.
Education
High School Diploma -
Worth County High School
Sylvester, GA05-2023
Skills
- Shift leadership
- Team leadership
- Employee training
- Customer service
- Complaint resolution
- Problem solving
- Cash handling
- Beverage preparation
- Inventory management
- Multitasking ability
- Positive attitude
- Problem management
Timeline
Shift Lead
BobWhite Coffee Co.
02.2025 - Current
Barista
BobWhite Coffee Co.
04.2023 - 09.2024
Crew Member
Freeze Frozen Yogurt
10.2021 - 02.2022
High School Diploma -
Worth County High School