Hannah Thigpen
Blackshear
Summary
Dedicated customer service professional with hands-on experience in coffee shop and retail operations. Proven ability to deliver friendly, efficient service while managing multiple tasks in high-volume environments. Looking to transition into a waitressing role to further develop hospitality skills and contribute to a positive dining experience.
Overview
2
2
years of professional experience
Work History
Barista
Sheffield's Coffee Company
12.2022 - 05.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
Sales Associate
Sanders Honey Company
07.2021 - 06.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate of Science - Business Administration
South Georgia State College
Waycross, GA12-2024
Associate of Applied Science - Radiology Technology
Coastal Pines Technical College
Waycross, GA05-2028
Skills
- Opening and closing duties
- Friendly and outgoing
- Speedy and efficient
- Exceptional customer service
- Problem-solving
- Point of sale operation
- Team player
Timeline
Barista
Sheffield's Coffee Company
12.2022 - 05.2023
Sales Associate
Sanders Honey Company
07.2021 - 06.2022
Associate of Science - Business Administration
South Georgia State College
Associate of Applied Science - Radiology Technology
Coastal Pines Technical College