Hannah Tokich
Atlanta
Summary
Results-driven Client Success Consultant skilled in managing client relationships and coordinating cross-functional teams to deliver strategic solutions that enhance customer satisfaction and retention. Expertise in CRM management, process improvement, and consultative problem solving supports strong partnerships while effectively prioritizing tasks in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Client Success Consultant
BELAY Solutions
Atlanta, GA
12.2025 - Current
- Implemented onboarding processes for new clients, ensuring seamless integration with services.
- Cultivated strong client relationships to enhance satisfaction and retention.
- Analyzed client feedback to identify areas for improvement and drive service enhancements.
- Developed training materials and resources to support client success initiatives.
- Consult with business leaders to understand organizational goals, recommend solutions, and support strategic workforce initiatives.
- Coordinated effective communication channels among clients, contractors, and internal teams to resolve issues promptly. across clients, contractors, and internal teams to resolve issues quickly and maintain exceptional customer experiences.
- Conduct regular account reviews to identify opportunities for client growth, service optimization, and long-term retention.
- Facilitate contractor matching and onboarding while ensuring alignment between client needs and contractor capabilities.
- Develop action plans with clients and contractors to improve engagement, increase efficiency, and strengthen ongoing partnerships.
- Navigate complex client situations with professionalism, sound judgment, and emotional intelligence while maintaining high customer satisfaction.
- Maintain accurate CRM records, documenting client interactions, account activity, and relationship milestones to support operational excellence.
- Prioritize multiple client accounts simultaneously in a fully remote environment while consistently meeting service expectations and response-time standards.
Merchandise Coordinator
Floor and Decor
Atlanta, GA
12.2022 - 07.2025
- Coordinated product assortment and inventory management to enhance store presentation and drive sales.
- Managed SKU creation via Foundation, onboarding hundreds of SKUs and ensuring accuracy of key attributes.
- Analyzed sales data to identify trends, informing adjustments to merchandising strategies and improving alignment with customer preferences.
- Collaborated with vendors, cross functional partners, and merchants to ensure SKU data integrity; including costs, SKU attributes.
- Played a key role in (5) Product Line Reviews; including Pre-PLR Prep and actioning on Post PLR initiatives.
- Held weekly touch-bases with cross-functional partners to ensure business initiatives were met. Ex, MER review with AP & Photography TB’s with Ecommerce.
- Assisted in building trackers & Gantt charts to ensure project deadlines were met; Ex: SKU Creation tracker, SFLA Slab SPO Program, SPO Contemporary Program, PLR Timeline, Cost Out file.
- Oversaw all aspects of the Merch Coordination role for the Tile Team for six months.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Responded to customer inquiries about store merchandise and pricing. regarding store merchandise, department information, and pricing.
Key Holder
Bath & Body Works
Milton, GA
2016 - 01.2022
- Opened and closed store, overseeing daily operations including product replenishment, customer service, and receiving shipments to ensure smooth functioning.
- Supervised sales floor operations, focusing on customer experience and maintaining store standards through effective team coordination.
- Led team in executing visual merchandising strategies to optimize product presentation.
- Prepared and executed store floor sets, annual inventory counts, team meetings, and onboarding training to support new employee integration and operational readiness.
- Trained and mentored new employees on operational procedures and customer service excellence.
- Earned Top Seller title for 13 consecutive months, demonstrating exceptional sales performance and customer engagement.
Education
Bachelor's Degree - Marketing - Concentration in Sales
University of North Georgia
08-2022
Skills
- Client-Centric Mindset
- Vendor collaboration
- Relationship management
- Cross-functional teamwork
- Project Management
- Results Orientation
- Operational Efficiency
- Detail Oriented
- Responsiveness & Accountability
- Creative Problem solving
- Emotional Intelligence
- Excellent Interpersonal Skills
Timeline
Client Success Consultant
BELAY Solutions
12.2025 - Current
Merchandise Coordinator
Floor and Decor
12.2022 - 07.2025
Key Holder
Bath & Body Works
2016 - 01.2022
Bachelor's Degree - Marketing - Concentration in Sales
University of North Georgia