Hannah Villalobos
Buford
Summary
Utilized 8 years of hospitality experience to deliver exceptional customer service and foster positive guest experiences. Oversaw customer interactions to drive satisfaction and loyalty. Coordinated multitasking initiatives to improve communication efficiency. Managed cash operations to ensure accuracy and compliance with financial protocols. Cultivated a collaborative environment to enhance innovative problem-solving strategies and outcomes.
Overview
7
7
years of professional experience
Work History
Server
Longhorn Steakhouse
Buford, GA
07.2023 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently, balancing customer needs and restaurant flow.
- Facilitated collaboration with kitchen staff to streamline order preparation processes.
- Trained new servers on menu items, service standards, and operational procedures.
- Leveraged upselling techniques and comprehensive menu knowledge to drive sales growth.
- Implemented age verification protocols to ensure compliance with legal drinking age requirements.
Shipping Lead
Diversitech Corporation
Buford
08.2021 - 07.2023
- Collaborated with customer service to address shipment inquiries and resolve issues promptly.
- Communicated with carriers and vendors to resolve shipment issues promptly.
- Assisted in training new clerks on administrative procedures and software tools.
- Exhibited respect, friendliness, and a proactive approach to assisting colleagues and clients.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adapted to flexible scheduling by managing night, weekend, and holiday shifts.
Seasonal Associate
Victoria Secret
Buford, GA
11.2022 - 01.2023
- Ensured customer satisfaction through effective on-floor assistance and efficient cash handling.
- Ensured customers located and selected desired items efficiently.
- Executed stock retrieval and organized inventory display on the sales floor.
- Ensured optimal pricing strategies to deliver best seasonal rates for customers.
- Facilitated customer returns and exchanges to enhance satisfaction and loyalty.
Guest Advocate Associate
RaceTrac Petroleum
Braselton, GA
04.2021 - 08.2021
- Provided exceptional customer service by assisting guests with inquiries and resolving issues promptly.
- Oversaw store cleanliness and organization to enhance customer experience.
- Managed cash register operations, ensuring precise transaction processing and daily cash drawer reconciliation.
- Assisted in inventory management by restocking shelves and conducting regular inventory counts.
- Skilled at working independently and collaboratively in a team environment.
To Go Server
Longhorn Steakhouse
Bethlehem, GA
06.2019 - 04.2021
- Executed exceptional customer service by accurately processing to-go orders and ensuring timely deliveries.
- Collaborated with kitchen staff to uphold food quality and presentation standards for takeout meals.
- Oversaw cash register operations, ensuring efficient payment processing and resolution of customer inquiries.
- Cultivated strong customer relationships through effective communication during phone and in-person interactions.
- Trained new team members on to-go procedures and best practices for customer interactions.
Education
Associate Degree -
University of North Georgia
03.2026
High School Diploma -
Archer High School
Lawrenceville05.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Menu memorization
- High volume dining
- Team collaboration
- Order accuracy
- Suggestive selling
Timeline
Server
Longhorn Steakhouse
07.2023 - Current
Seasonal Associate
Victoria Secret
11.2022 - 01.2023
Shipping Lead
Diversitech Corporation
08.2021 - 07.2023
Guest Advocate Associate
RaceTrac Petroleum
04.2021 - 08.2021
To Go Server
Longhorn Steakhouse
06.2019 - 04.2021
Associate Degree -
University of North Georgia
High School Diploma -
Archer High School