Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Wilson

Gainesville,Georgia

Summary

Experienced with front desk operations and customer service management. Utilizes strong organizational skills to maintain efficient and welcoming reception environment. Track record of fostering positive client interactions and supporting team collaboration.

Overview

8
8
years of professional experience

Work History

Veterinary Assistant

Forsyth Animal Hospital
12.2019 - Current
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Handled cash, card, and check transactions efficiently while adhering to company handling policies, ensuring accuracy in all financial exchanges.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
  • Assisted senior staff with blood analyses and physical assessments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
  • Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
  • Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
  • Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.

Packing Associate

Pittman Dental Lab
01.2018 - 05.2018
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Ensured customer satisfaction by carefully packaging fragile items and preventing breakage during shipment.
  • Enhanced packing efficiency by optimizing workflow and properly organizing materials.

Sales Associate

North Face
01.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Lanier Technical College
Gainesville, GA

Georgia State University
Atlanta, GA

Chestatee High School
Gainesville, GA
05.2019

Skills

  • Client communication
  • Cleaning and sanitizing
  • Appointment scheduling
  • Sample collection
  • Sanitation protocols
  • Medical record-keeping
  • Diagnostic imaging
  • Client education
  • Emergency and preventive care
  • Post operative care
  • Surgical procedures and support
  • Pharmacy inventory
  • Veterinary terminology
  • Reception duties
  • Urgent care
  • Intravenous catheterization
  • Patient flow management
  • Proficient in Word
  • Proficient in Cornerstone
  • Reception area maintenance
  • Multitasking
  • Attention to detail
  • Active listening
  • Excellent communication
  • Problem-solving
  • Organizational skills
  • Customer service
  • Time management
  • Medical terminology
  • Patient Check-ins
  • Patient recordkeeping
  • Relationship building
  • Medical charting

Timeline

Veterinary Assistant

Forsyth Animal Hospital
12.2019 - Current

Packing Associate

Pittman Dental Lab
01.2018 - 05.2018

Sales Associate

North Face
01.2017 - 01.2018

Lanier Technical College

Georgia State University

Chestatee High School
Hannah Wilson