Harland Howell II
Atlanta,GA
Summary
Dedicated and results-oriented B2B Tech Sales Development Representative with a proven track record of driving revenue growth through strategic prospecting and lead qualification. Seeking a challenging position to leverage excellent communication skills, market knowledge, and passion for building lasting client relationships in a dynamic sales environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Development Representative
College House
05.2023 - 09.2023
- Conducted outbound prospecting efforts to identify and qualify potential B2B clients through phone calls, emails, and social media outreach
- Collaborated with the sales team to develop and execute targeted lead generation campaigns, resulting in a 30% increase in qualified leads
- Utilized CRM software to track and manage leads, ensuring accurate and up-to-date information for the sales pipeline
- Developed a deep understanding of the company's products and services to effectively communicate value propositions to potential clients
- Scheduled and conducted product demonstrations and presentations for qualified leads, contributing to a 25% increase in conversion rates
- Provided administrative support to the sales team, managing calendars, scheduling appointments, and preparing sales documents
- Conducted market research to identify new business opportunities and potential target clients
- Assisted in the development of sales collateral and presentations for client meetings
- Reporting and working along Director of Sales
- Qualified leads from marketing campaigns as sales opportunities
- Presented company to potential clients while identifying clients needs and suggesting appropriate services
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- High volume outreach activities
- 50-100 cold calls a day
- 50 emails a day
- Added 25 contacts daily into CRM (e.g
- Hubspot)
- 5-20 meetings set within a month.
Customer Success Specialist
LiveOps, Inc
07.2020 - 03.2023
- Listening to customer concerns and providing information, answers, or responses
- Taking orders and processing billings and payments
- Obtaining and correctly recording customer information
- Reviewing and making changes to customer accounts
- Handling customer complaints and processing returns effectively
- Keeping records of customer interactions
- Ensuring customer satisfaction or referring customers to supervisors
- Identifying opportunities to up-sell other products and services
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed.
- Tracked client feedback and collaborated with cross-functional teams to address recurring concerns and enhance product offerings.
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
- Boosted customer retention rates through proactive communication and building strong relationships.
Project Engineer
Yellowstone Landscape
06.2020 - 10.2020
- Participated in proposals with account managers to estimate project cost, budget, scheduling, and execution
- Relays contract details from blueprints to supervisors to accurately set up parameters on how the project is executed on schedule
- Leads team of five crew members on correct machinery and/or irrigation installation procedures to ensure construction regulation adherence
- Responsible for providing direction personnel responsible for project execution, equipment, and transportation
- Collaborates with co-workers and partners to understand and meet production and project deadlines without sacrificing client relations or customer satisfaction.
Delivery Driver
Amazon Logistics
10.2019 - 06.2020
- Demonstrated exceptional customer service to appropriately represent the company
- Accomplished a 100% delivery rate within strict time constraints
- Documented and completed appropriate records regarding the courier packages, mileage, and miscellaneous expenses.
Education
Full Scholarship Student-Athlete May2015/Jan2018 - Business Administration
Georgia Institute of Technology
Atlanta, GABachelor of Science in Business Administration - Real Estate
University of West Georgia
Carrollton, GA05.2020
Skills
- Proven ability in B2B sales development and lead generation
- Strong communication interpersonal skills
- Proficient in CRM software (eg, Salesforce, HubSpot)
- Excellent time management and organizational abilities
- In-depth understanding of B2B sales processes and strategies
- Familiarity with industry trends and market dynamics
- Leadership
- Program Development
- Data Analysis
- SaaS Solutions
- Database Management System
- Microsoft Office Suite
- Data Entry
- Operating Systems
- Strategic Planning
- Adaptive Learning
Accomplishments
Full-Ride Athletic scholarship competed at NCAA Division I Collegiate Football Level
Certification
CourseCareers Tech Sales
Timeline
Business Development Representative
College House
05.2023 - 09.2023
Customer Success Specialist
LiveOps, Inc
07.2020 - 03.2023
Project Engineer
Yellowstone Landscape
06.2020 - 10.2020
Delivery Driver
Amazon Logistics
10.2019 - 06.2020
Full Scholarship Student-Athlete May2015/Jan2018 - Business Administration
Georgia Institute of Technology
Bachelor of Science in Business Administration - Real Estate
University of West Georgia
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