HARLIE HOLMES
Macon,GA
Summary
Professional in automotive industry with proven results in customer engagement and lead generation. Skilled in communication, CRM systems, and data management. Strong focus on team collaboration and adapting to changing needs. Reliable and capable of driving sales performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales BDC Representative
ALM Ford Marietta
09.2024 - 03.2025
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Developed strong business relationships to provide service and value beyond customer expectations.
Sales Associate
Abercrombie & Fitch
02.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Business Development Center Representative
Butler Automotive Group
05.2022 - 01.2024
- Utilized a CRM system to track sales activities and customer data.
- Assisted customers with product selection, installation, maintenance, and repair.
- Conducted market research to identify trends in the industry that could be leveraged for business growth opportunities.
- Provided exceptional customer service through active listening, problem-solving, and efficient resolution of inquiries.
- Generated leads by actively prospecting potential clients via telephone calls and email campaigns.
- Performed administrative tasks such as scheduling appointments, preparing reports, coordinating meetings.
- Researched competitor strategies and identified new markets or untapped opportunities for expansion.
Veterinary Assistant
Caldwell Veterinary Hospital
05.2021 - 05.2022
- Restrained animals for veterinary examinations, treatments, and procedures.
- Assisted DVMs during procedures by restraining animals, monitoring vitals, and administering medications.
- Filled prescriptions for pet owners under the direction of a veterinarian.
- Maintained cleanliness of animal cages, kennels, runs, examination rooms, and treatment areas.
- Performed administrative duties such as scheduling appointments, maintaining patient records, and billing clients.
- Performed basic laboratory tests such as fecal analysis and urinalysis as directed by veterinarians.
- Provided compassionate care to animals while assisting veterinarians with medical and surgical procedures.
Customer Service Associate/Bookkeeper
Ingles Markets
05.2020 - 05.2021
- Processed payments accurately according to company guidelines while maintaining high levels of security.
- Resolved product or service problems by clarifying customer's complaints and determining the cause of the problem.
- Totaled daily sales transactions by balancing cash, check, and credit card totals at the end of the shift.
- Performed data entry tasks accurately and efficiently using computer software programs.
- Assisted with training new employees on the company's procedures for handling customer inquiries.
- Processed customer adjustments to maintain financial accounts.
Cashier
Zaxby's
03.2019 - 05.2020
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
BACHELOR OF SCIENCE (B.S.) - NURSING
Middle Georgia State College
05.2027
VETERINARY TECHNICIAN -
Penn foster
05.2021
HIGH SCHOOL DIPLOMA -
Mary Persons High School
05.2021
Skills
- Customer service
- Front Desk
- Computer Skills
- Data Entry
- Bookkeeping
- Office management
- Accounting
- Administrative experience
- Financial report writing
- Adaptability
- Goal oriented
Timeline
Sales BDC Representative
ALM Ford Marietta
09.2024 - 03.2025
Sales Associate
Abercrombie & Fitch
02.2024 - 09.2024
Business Development Center Representative
Butler Automotive Group
05.2022 - 01.2024
Veterinary Assistant
Caldwell Veterinary Hospital
05.2021 - 05.2022
Customer Service Associate/Bookkeeper
Ingles Markets
05.2020 - 05.2021
Cashier
Zaxby's
03.2019 - 05.2020
VETERINARY TECHNICIAN -
Penn foster
HIGH SCHOOL DIPLOMA -
Mary Persons High School
BACHELOR OF SCIENCE (B.S.) - NURSING
Middle Georgia State College
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