Harmony Naujokas
Augusta,GA
Summary
Highly detail-oriented and professionally motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth and utilizing every aspect of experience to succeed in all avenues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Manager
World Finance Corporation
05.2018 - Current
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant services.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Process credit applications and provide over 250 loan decisions monthly
- Certified tax preparation for 6 years
- Obtaining Insurance sales license and NMLS certification
- Increased efficiency and drove branch revenue by optimizing daily operations
- Completing monthly checklist/ safety ordinances
- Legalizing wage garnishment documentation
- Reviewing and completing corrective actions of prior audits
- Correspondence with customers, employers, and HR
- Coordinated approval or rejection of lines for personal or installment loans.
- Managed relationships with tax authorities, state, and internal auditors.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Maintained consistent growth in accounts by obtaining and retaining loan borrowers.
- Skip tracing
- Verified cash by balancing cash drawers and maintaining cash count records.
- Complied with company policies and government regulations to prevent and avoid violation to protect organization from fines and lawsuits.
- Grew business/community relationships through proactive outreach.
- Trained newly hired talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Created tests, exercises and role-plays for courses to verify competency.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Account Specialist
World Finance Corporation
11.2017 - 05.2018
- Processed applications for loans
- Updated accounts and managed customer files
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to help create positive experiences.
- Operated payment systems, handled cash and processed credit card transactions.
- Called customers for collection on delinquent accounts
- Pulled credit information and verified residential and employment
- Tax returns
- Interim manager responsibilities
- Conferred with management to offer the best offers and promotions based on customer preferences and payment habits.
- Provided every customer with comprehensive assistance upon entering the office.
Reservations Agent
Eagle Ridge Resort and Spa
06.2016 - 10.2017
- Managed answering the phones
- Processed credit card payments
- Reserved hotel rooms, villas, and distinctive homes
- Prepared opening reports
- Office maintenance
- Relayed information on availability, pricing and discounts to customers.
- Verified and reviewed guest information and payment options ensuring accuracy and completeness.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Suggested amenities suited to clients' needs.
- Took reservations from patrons by phone.
- Processed various forms of payment and applied travel vouchers/discounts to help customers obtain tickets.
- Understood and followed oral and written directions.
Assistant Manager
World Finance Corporation
09.2015 - 02.2016
- Processed applications for loans
- Received payments
- Updated accounts and managed customer files
- Called customers for collection on delinquent accounts
- Pulled credit information and verified residential and employment
- Tax returns
- Office maintenance
Laborer
A+ Building & Remodeling
04.2014 - 09.2015
- Replace tile and drywall
- Hung suspension ceilings
- Lay cement
- Remodeled kitchen/bathroom/etc.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Understood and followed oral and written directions.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Operated and maintained a variety of equipment including hand and power tools.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Read plans, instructions or specifications to determine work activities.
- Mixed, poured, and spread concrete, asphalt gravel and other materials.
- Cut materials into specified sizes for installation using tile cutters and power saws.
Education
High School Diploma -
Harlem High School
05.2015
Skills
- Interpersonal and organizational skills
- Versatile, flexible, and learn new skills easily
- Possesses the drive and desire to excel as a member of any team
- Focused, confident, and reliable with meeting deadlines
- Staff training & Development
- Excellent Communication Skills
- Strategic Planning
- Office Management/Management and Staff Supervision
- Tax Experience
- Financial Report Writing and Cash Handling
- Customer and team relationship building
- Recruiting, Interviewing, and Hiring
- Abiding with Federal Regulations
- Performance Reviews
- People-Oriented
- Banking
- Budgeting
- Revenue Generation
- Collections
- Safety Protocol
- Marketing
- Account Review
- Attention to Detail
- Insurance and NMLS Licensing
- Budgeting
- Customer Service
- Revenue Generation
Certification
I am licensed to sell insurance in the state of Georgia and currently have my NMLS for my branch location.
Timeline
Branch Manager
World Finance Corporation
05.2018 - Current
Account Specialist
World Finance Corporation
11.2017 - 05.2018
Reservations Agent
Eagle Ridge Resort and Spa
06.2016 - 10.2017
Assistant Manager
World Finance Corporation
09.2015 - 02.2016
Laborer
A+ Building & Remodeling
04.2014 - 09.2015
High School Diploma -
Harlem High School
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