Harold Jones
Stonecrest
Summary
Pursues a full-time opportunity that provides professional challenges, utilizing interpersonal expertise, superior time management, and strategic problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Computer Information Specialist
FULTON COUNTY Juvenile Justice
07.2024 - Current
- Executed technical support for software applications and addressed system troubleshooting needs.
- Assured database integrity while implementing strict security protocols.
- Facilitated user training sessions to boost software proficiency among employees.
- Collaborated with cross-functional teams to optimize completion of complex IT projects.
- Produced detailed documentation for system procedures and user guides.
- Monitored system performance and conducted regular maintenance tasks.
- Resolved end-user technical issues promptly, enhancing overall satisfaction.
- Implemented new software solutions to improve system efficiency.
Senior Field Service Technician
Rico-USA
01.2022 - Current
- Implemented operating systems and applications to streamline operations.
- Repaired and updated drivers and software on computers and office equipment.
- Troubleshot hardware, software, and network problems, enhancing reliability.
- Supported customers with technical inquiries to resolve issues promptly.
- Leveraged Five9/Virtual Observer for effective call monitoring.
- Efficiently processed service tickets via Service Now and TSRC systems.
- Accurately documented all changes in tracking system for transparency.
- Managed installation and removal of copiers and multifunction machines.
- Documented changes and actions in computer-based tracking system.
Security Manager
Allied Security
01.2008 - 01.2022
- Managed scheduling and performance evaluations for security officer team.
- Developed training methods focused on public safety and officer awareness.
- Coordinated protective service operations with emergency response agencies.
- Submitted weekly payroll documentation while enforcing policies and managing schedules.
- Conducted vulnerability scans to identify and remediate at-risk systems.
- Outlined security patching schedule to address ongoing system vulnerabilities efficiently.
- Maintained security policies and procedures to enhance safety of personnel and assets.
Substitute Teacher
Dekalb County Schools
01.2007 - 01.2011
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated technology into learning to enhance student engagement and learning.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
MS - Human Resources Development
Georgia State University
01.1998
BA - Management
Georgia State University
01.1994
AS - Business
Atlanta Metropolitan College
01.1991
Electronic Technology
DeVry Institute of Technology
01.1987
Skills
- Management
- Hardware and Software Installation
- Communication and Leadership
- Technical Support
- Installation and Repair
- MS Office
Certification
Comptia Network Plus
Timeline
Computer Information Specialist
FULTON COUNTY Juvenile Justice
07.2024 - Current
Senior Field Service Technician
Rico-USA
01.2022 - Current
Security Manager
Allied Security
01.2008 - 01.2022
Substitute Teacher
Dekalb County Schools
01.2007 - 01.2011
MS - Human Resources Development
Georgia State University
BA - Management
Georgia State University
AS - Business
Atlanta Metropolitan College
Electronic Technology
DeVry Institute of Technology
Similar Profiles
Hannah DixonHannah Dixon
Legal Document Specialist at Fulton County Government - Juvenile CourtLegal Document Specialist at Fulton County Government - Juvenile Court
Keisa CofieldKeisa Cofield
Judicial Case Manager at Fulton County Juvenile CourtJudicial Case Manager at Fulton County Juvenile Court
Emily CopeEmily Cope
Juvenile Detention Officer at Vigo County Juvenile Justice CenterJuvenile Detention Officer at Vigo County Juvenile Justice Center
DARCY BEYDARCY BEY
Human Resource Specialist at Home DepotHuman Resource Specialist at Home Depot
Erica RobinsonErica Robinson
Customer Service Representative at LiveopsCustomer Service Representative at Liveops