Harold Jones
Stonecrest
Summary
Pursues a full-time opportunity that provides professional challenges, utilizing interpersonal expertise, superior time management, and strategic problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Computer Information Specialist
FULTON COUNTY Juvenile Justice
07.2024 - Current
- Executed technical support for software applications and addressed system troubleshooting needs.
- Assured database integrity while implementing strict security protocols.
- Facilitated user training sessions to boost software proficiency among employees.
- Collaborated with cross-functional teams to optimize completion of complex IT projects.
- Produced detailed documentation for system procedures and user guides.
- Monitored system performance and conducted regular maintenance tasks.
- Resolved end-user technical issues promptly, enhancing overall satisfaction.
- Implemented new software solutions to improve system efficiency.
Senior Field Service Technician
Rico-USA
01.2022 - Current
- Implemented operating systems and applications to streamline operations.
- Repaired and updated drivers and software on computers and office equipment.
- Troubleshot hardware, software, and network problems, enhancing reliability.
- Supported customers with technical inquiries to resolve issues promptly.
- Leveraged Five9/Virtual Observer for effective call monitoring.
- Efficiently processed service tickets via Service Now and TSRC systems.
- Accurately documented all changes in tracking system for transparency.
- Managed installation and removal of copiers and multifunction machines.
- Documented changes and actions in computer-based tracking system.
Security Manager
Allied Security
01.2008 - 01.2022
- Managed scheduling and performance evaluations for security officer team.
- Developed training methods focused on public safety and officer awareness.
- Coordinated protective service operations with emergency response agencies.
- Submitted weekly payroll documentation while enforcing policies and managing schedules.
- Conducted vulnerability scans to identify and remediate at-risk systems.
- Outlined security patching schedule to address ongoing system vulnerabilities efficiently.
- Maintained security policies and procedures to enhance safety of personnel and assets.
Substitute Teacher
Dekalb County Schools
01.2007 - 01.2011
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated technology into learning to enhance student engagement and learning.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
MS - Human Resources Development
Georgia State University
01.1998
BA - Management
Georgia State University
01.1994
AS - Business
Atlanta Metropolitan College
01.1991
Electronic Technology
DeVry Institute of Technology
01.1987
Skills
- Management
- Hardware and Software Installation
- Communication and Leadership
- Technical Support
- Installation and Repair
- MS Office
Certification
Comptia Network Plus
Timeline
Computer Information Specialist
FULTON COUNTY Juvenile Justice
07.2024 - Current
Senior Field Service Technician
Rico-USA
01.2022 - Current
Security Manager
Allied Security
01.2008 - 01.2022
Substitute Teacher
Dekalb County Schools
01.2007 - 01.2011
MS - Human Resources Development
Georgia State University
BA - Management
Georgia State University
AS - Business
Atlanta Metropolitan College
Electronic Technology
DeVry Institute of Technology