Harold Swann
Atlanta
Summary
Results-driven operations and client service leader with over 15 years of experience in managing homeless shelters, facility operations and supporting vulnerable populations. Proven expertise in budget management, staff leadership, and skilled in optimizing processes, improving service delivery and maintaining high standards for safety and operational efficiency.
Overview
22
22
years of professional experience
Work History
Director of Operations
Acacia Housing Network
08.2013 - Current
- Oversaw facility operations for multiple shelters sites, managing budgets, staffing and ensuring compliance with local, state and federal regulations.
- Managed annual budgets and implemented financial planning processes to ensure efficient resource allocation and adherence to funding requirements.
- Directed a team of 13 staff across various functions, providing leadership, training and performance reviews to ensure high standards of service.
- Coordinated facility renovations and maintenance schedules, working closely with contractors and vendors to ensure minimal disruption to operations.
- Led shelter operations for 80 homeless individuals, ensuring timely service delivery, case management, and resident stability.
Program Director
New Era Veterans Inc
10.2002 - 08.2013
- Managed a 150-bed supported housing facility for homeless veterans ensuring compliance with DHS, DMH and OMH regulations.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Developed and implemented program polices ensuring alignment with funding sources and regulatory standards
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Coordinated grant-funded vocational programs, supporting 25 participating in gaining employment and achieving housing stability.
Education
Computer Science
Monroe College
Bronx, NYSkills
- Operational efficiency
- Operations oversight
- Leadership training
- Strategic planning and execution
Timeline
Director of Operations
Acacia Housing Network
08.2013 - Current
Program Director
New Era Veterans Inc
10.2002 - 08.2013
Computer Science
Monroe College
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