Harriette Glover
Atlanta
Summary
Dynamic professional with extensive experience in customer service and patient care, notably at Wesley Woods of Newnan. Proven ability to enhance operational efficiency and ensure client satisfaction. Skilled in Microsoft Office and adept at employee evaluation, fostering a positive environment while delivering exceptional support. Committed to excellence in all endeavors.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Wesley Woods of Newnan
Newnan
02.2018 - Current
- Responded to calls, provided answers to inquiries, welcomed visitors, organized appointment calendars, sorted mail, and copied documents. Supported patients and families in maintaining account files and records.
- Managed front desk operations and ensured smooth visitor check-in processes.
- Answered incoming calls and directed inquiries to appropriate departments.
- Scheduled appointments for residents and staff to optimize facility use.
CNA - Certified Nursing Assistant
Wesley Woods of Newnan
Newnan
02.2018 - Current
- Assisted patients with daily activities and personal hygiene, including bathing, dressing, and mobility.
Package Handler
UPS
Atlanta
06.2022 - 01.2026
- Unloaded packages from trailers onto conveyor belts to facilitate efficient package sorting and distribution.
- Sorted packages by destination to ensure efficient delivery routes.
- Operated conveyor systems to facilitate movement of packages through the facility.
- Loaded and unloaded trucks using safe and effective techniques.
Warehouse Associate
Amazon DSP
Atlanta
01.2019 - 09.2020
- Picked and scanned packages, sorted and placed packages for efficient order fulfillment
- Operated warehouse equipment to facilitate efficient material handling.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to meet daily shipping and receiving goals.
Associate
Ross Dress For Less
Newnan
01.2015 - 12.2017
- Runner. Prep and stock clothes. Worked front registers. Greet and assist customers.
- Assisted customers with product selections and inquiries.
- Organized merchandise displays to enhance store presentation.
- Operated cash register and processed customer transactions efficiently.
Assistant Manager
Zaxby's
Fayetteville
05.2010 - 08.2017
- Maintained inventory and evaluated employee performance to support operational excellence.
- Supervised daily operations and staff scheduling for optimal efficiency.
- Trained new employees on customer service and food safety standards.
- Managed inventory levels and coordinated supply orders to maintain stock.
Customer Service Associate
Walmart
Newnan
06.2015 - 06.2017
- Assisted customers with merchandise returns and processed refunds.
- Assisted customers with product inquiries and service requests.
- Processed transactions accurately at the point of sale.
- Resolved customer complaints using effective communication techniques.
Education
High school diploma -
Fayetteville County High School
Fayetteville, GA01-2011
Nursing - Doctor of Nursing Practice
West Georgia Technical College
Newnan, GASkills
- Front desk
- Customer service
- Office management
- Phone etiquette
- Healthcare administration
- Patient Care
- Home Care
- Urgent care center
- Critical care
- Hospital Experience
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft 365
- Google Workspace
- Data entry
- QuickBooks
- Payroll
- Team leadership
- Nursing
- Office experience
- Computer skills
- Search engines
- Performance assessment
- English
- Team leadership
Certification
- Certified Medical Assistant
- Food Handler Certification
- CPR Certification
- BLS Certification
- CNA
- State Tested Nursing Assistant
- Driver's License
Timeline
Package Handler
UPS
06.2022 - 01.2026
Warehouse Associate
Amazon DSP
01.2019 - 09.2020
Front Desk Receptionist
Wesley Woods of Newnan
02.2018 - Current
CNA - Certified Nursing Assistant
Wesley Woods of Newnan
02.2018 - Current
Customer Service Associate
Walmart
06.2015 - 06.2017
Associate
Ross Dress For Less
01.2015 - 12.2017
Assistant Manager
Zaxby's
05.2010 - 08.2017
High school diploma -
Fayetteville County High School
Nursing - Doctor of Nursing Practice
West Georgia Technical College