Summary
Overview
Work History
Education
Skills
Accomplishments
Poolcorp MIT Certificate
Timeline
Generic

Harrison Dilfield

McDonough,GA

Summary

Dynamic Operations Manager with a proven track record at Superior Pool Products, enhancing customer satisfaction and streamlining supply chain distribution. Skilled in performance monitoring and staff training, I successfully increased profits while fostering a positive work environment. Adept at inventory management, I ensure compliance and operational efficiency.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience

Work History

Operations Manager

Superior Pool Products
03.2023 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Reported issues to higher management with great detail.
  • Trained and guided team of 15 members to maintain high productivity and performance metrics.

Operations Supervisor

Superior Pool Products
09.2021 - 02.2023
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept high average of performance evaluations.
  • Completed bi-weekly payroll for 13 employees.

Warehouse Worker

Superior Pool Products
05.2014 - 10.2021
  • Consistently lifted materials weighing as much as 100 pounds.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Managed warehouse operations and verified proper shipment procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Education

High School Diploma -

Woodland High School
Stockbridge, GA
05.2014

Skills

  • Performance reporting
  • Inventory management
  • Staff retention
  • Warehouse operations
  • Staff management
  • Staff training
  • Inventory control
  • MS office
  • Production
  • Performance monitoring
  • Marketing

Accomplishments

  • Promoted to Operations Manager after 7 years with the company.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 13-15 staff members.

Poolcorp MIT Certificate

POOLCORP – Manager in Training (MIT) Program
6-month accelerated leadership development program (Operations & Sales)

  • Completed intensive rotational training across warehouse operations, inventory control, purchasing, and B2B sales.
  • Participated in monthly leadership and professional development sessions at POOLCORP’s EDGEucation Center in Plano, TX.
  • Conducted customer service and sales activities, including counter sales, client calls, and territory research.
  • Shadowed managers and industry professionals to gain insight into strategic decision making and market analysis.
  • Delivered a capstone presentation to senior leadership, proposing operational and sales improvements.
  • Program designed to fast-track graduates into Operations Supervisor, Sales Manager, or Business Development roles.


Timeline

Operations Manager

Superior Pool Products
03.2023 - Current

Operations Supervisor

Superior Pool Products
09.2021 - 02.2023

Warehouse Worker

Superior Pool Products
05.2014 - 10.2021

High School Diploma -

Woodland High School

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Harrison Dilfield