Harvey Bland Jr.
Atlanta
Summary
Talented and well-rounded team player with strong leadership and organizational skills. Demonstrates exceptional management abilities and a results-driven approach. Seeking full-time management position to apply expertise in building strong client relationships, collaborating with cross-functional teams, and leveraging technology to drive sales growth and enhance customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FT Preload Dispatch Supervisor
UPS
10.2023 - Current
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Evaluated and adjusted over 50 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Supervised team of 20 employees and provided training focused on maximizing overall performance.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Technology Support Group Technician
UPS
10.2022 - 11.2023
- Mentored and guided a team of new TSG technicians, facilitating their seamless integration into departmental operations
- Assembled and deployed 15 laptops on a weekly basis, ensuring efficient technology provisioning for end users
- Attained the esteemed position of Subject Matter Expert (SME) for a cutting-edge small package system implemented worldwide, where my in-depth knowledge and guidance significantly contributed to its successful adoption and seamless integration across diverse locations
- Demonstrated reliability and trustworthiness by being appointed as the primary backup technician for 5 buildings, showcasing the ability to handle diverse technical environments efficiently
- Scheduled and coordinated vendor engagements for new center installations, ensuring successful execution of 20 projects
Operations Management Supervisor
UPS
05.2021 - 10.2022
- Skillfully supervised a team of over 35 drivers and 10 warehouse workers, fostering a positive and productive work environment
- Cultivated strong relationships with customers, providing exceptional service and support for their package and shipping needs, resulting in increased customer satisfaction and loyalty
- Consistently met and exceeded the target of 1000 packages scanned and dispatched per shift, contributing to enhanced package tracking accuracy and on-time delivery
- Introduced training initiatives that improved employee skills and boosted overall team performance by 20%
Education
Associates Of Applied Sciences - Computer and Information Systems
Spoon River College
Macomb, ILAssociates Of The Arts - undefined
Spoon River College
Macomb, ILSkills
- Objection Handling
- Networking
- Discovery & Qualification
- Google Sheets
- Excel
- Persuasion Techniques
- Negotiations
- Public speaking
- Product research
- Proposal Writing
- Analytical Thinking
- Troubleshooting
- IT Security
Websites
Certification
- Computer Information Technology, Spoon River College
- Computer User Support Specialist, Spoon River College
- Computer and Network Technician, Spoon River College
- Sales Engineering Bootcamp, Careerist
Timeline
FT Preload Dispatch Supervisor
UPS
10.2023 - Current
Technology Support Group Technician
UPS
10.2022 - 11.2023
Operations Management Supervisor
UPS
05.2021 - 10.2022
Associates Of The Arts - undefined
Spoon River College
Associates Of Applied Sciences - Computer and Information Systems
Spoon River College
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