Hattie Groomes
Donalsonville,Georgia
Summary
Seasoned Economic Support Specialist with a proven track record at the Georgia Department of Family and Children Services, enhancing client self-sufficiency and reducing fraud risk. Expert in caseload management and economic modeling, I've significantly improved service efficiency and client satisfaction. Skilled in customer service, I foster strong relationships and drive positive outcomes. Economic support professional with extensive experience in financial assistance programs and client support. Known for delivering reliable results and fostering collaborative team environment. Recognized for adaptability and strong problem-solving skills, ensuring efficient service delivery. Offering strong analytical skills and commitment to learning and growing in economic support roles. Brings foundation in economic principles and proficiency in data management and client interaction. Ready to use and develop analytical and interpersonal skills in Desired Position role. Economic Support Specialist driven to help families obtain needed economic support through public assistance channels. Proficient in diverse programs and eligibility requirements. Assesses financial and personal information to help applicants make informed decisions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Economic Support Specialist 2
Georgia Department of Family and Children Services
01.2025 - Current
- Determined correct services and program resources for individual needs.
- Decreased fraud risk by meticulously verifying applicant information against multiple databases during the eligibility determination process.
- Improved efficiency in case management by maintaining organized records of client interactions and updates on their progress towards selfsufficiency.
- Assisted clients in overcoming barriers to employment by developing customized action plans, addressing challenges such as childcare or transportation issues.
- Safeguarded clients'' sensitive personal data through strict adherence to confidentiality guidelines and secure record-keeping protocols.
- Furthered professional development by attending relevant trainings, workshops, and conferences focused on economic support services best practices.
- Reduced errors in benefit calculations by applying advanced knowledge of federal, state, and local policies and regulations.
- Gained valuable insights into program effectiveness by regularly monitoring performance metrics related to client outcomes and satisfaction.
- Enhanced economic support services by analyzing clients'' financial needs and recommending tailored assistance programs.
- Ensured compliance with program rules and regulations by conducting thorough audits of client files and benefit determinations.
- Increased team productivity through effective communication, sharing best practices, and providing ongoing feedback to colleagues.
- Boosted team morale by fostering a supportive work environment that encouraged collaboration among Economic Support Specialists.
- Facilitated client access to additional resources by providing referrals to appropriate community-based organizations or government agencies.
- Demonstrated adaptability in handling high caseloads during peak periods without compromising quality or timeliness of services provided to clients.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Streamlined application processing for faster approval rates, through efficient document review and verification.
- Maximized client satisfaction with timely and accurate responses to inquiries regarding program eligibility and benefits.
Economic Support Specialist 1
Georgia Department of Family and Children Services
07.2024 - 12.2024
- Determined correct services and program resources for individual needs.
- Researched and interpreted program regulations and applicable laws.
- Assisted clients in overcoming barriers to employment by developing customized action plans, addressing challenges such as childcare or transportation issues.
- Delivered exceptional results in meeting program goals related to self-sufficiency, employment placement, and retention for clients served.
Business Support Assistant
Georgia Department of Family and Children Services
10.2023 - 07.2024
- Maintained confidentiality of sensitive company information while handling various administrative tasks.
- Enhanced team productivity by streamlining administrative processes and implementing efficient workflow systems.
- Reduced operational costs through effective monitoring of office supplies inventory and negotiating better deals with vendors.
- Contributed to a positive work environment by maintaining open lines of communication and actively participating in team-building activities.
- Boosted customer satisfaction with prompt and courteous assistance on inquiries and service requests.
- Increased efficiency within the team by training new hires on company procedures, policies, and software tools used daily.
- Delivered exceptional customer experiences and promoted strong relationships.
- Provided expert support and troubleshooting via telephone and web chat services.
- Helped customers complete Type and Type paperwork.
- Participated in employee relocation and transfer policy design, accounting for commercial business interests and employee well-being.
Administrative Clerk
Southwest GA Community Council Action Incorporatio
10.2021 - 07.2024
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Improved workplace safety, conducted regular checks and reported potential hazards immediately.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
Private Caretaker
Self-Employed
01.2020 - 06.2021
- Ensured timely communication with clients'' families regarding any significant changes in health or wellbeing.
- Prepared nutritious meals tailored to individual dietary needs and preferences of each client.
- Monitored client health status closely, identifying changes in condition or needs that warranted additional medical attention or intervention.
- Implemented strategies for managing challenging behaviors in clients with cognitive impairments or mental health challenges.
- Enhanced client well-being by providing comprehensive and personalized care, including assistance with daily living activities.
- Accompanied clients to medical appointments, ensuring they received timely care and understood treatment plans provided by healthcare professionals.
- Maintained a safe and comfortable environment for clients by performing light housekeeping duties and addressing any safety concerns.
- Served as an advocate for the rights of private caretaker''s clients when dealing with healthcare providers or other relevant parties.
- Managed medications for clients to ensure proper administration and adherence to prescribed schedules.
- Conducted initial assessments promptly upon starting work with new clients to identify specific needs and preferences related to caregiving services offered.
- Developed strong rapport with clients'' families while maintaining clear boundaries around professional responsibilities.
- Assisted clients with personal hygiene tasks, such as bathing, grooming, and dressing, preserving their dignity and comfort.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Education
Seminole County High School
Donalsonville, GASkills
- Customer service and assistance
- International economics
- Caseload management
- Application processing
- Documentation skills
- Economic modeling
- Information intake
- Document processing
- Paperwork processing
- Report writing
- Case management
- Recordkeeping
Accomplishments
I’ve accomplished 3 goals within a year tine
Certification
Business Support Administrative, Economic Support Specialist 1 (FS), and Economic Support Specialist 2 (FS/MA)
Timeline
Economic Support Specialist 2
Georgia Department of Family and Children Services
01.2025 - Current
Economic Support Specialist 1
Georgia Department of Family and Children Services
07.2024 - 12.2024
Business Support Assistant
Georgia Department of Family and Children Services
10.2023 - 07.2024
Administrative Clerk
Southwest GA Community Council Action Incorporatio
10.2021 - 07.2024
Private Caretaker
Self-Employed
01.2020 - 06.2021
Business Support Administrative, Economic Support Specialist 1 (FS), and Economic Support Specialist 2 (FS/MA)
Seminole County High School
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