HAYLEY ROSE DETTENMAYER
Suwanee
Summary
Mission-driven leader with progressive experience in operations management, community engagement, strategic partnerships, and family-centered service organizations. Proven success building relationships, expanding community awareness, improving systems, and leading cross-functional teams. Passionate about increasing access, removing barriers for families, and advancing causes that improve the lives of children. Master’s degree in project management with strengths in donor stewardship, outreach strategy, and organizational growth.
Overview
5
5
years of professional experience
Work History
Regional Director of Operations
Elevation Autism Center
12.2025 - Current
- Partnered with senior leadership to develop and implement regional strategies that improve operational efficiency, staff retention, and overall performance.
- Standardized processes and implemented systems that improve scalability, consistency, and quality of care across sites.
- Contributed to strategic growth initiatives by aligning operational capacity with increasing community demand.
- Identified partnership opportunities with local organizations to expand reach and enhance access to care.
- Supported community outreach and relationship-building efforts that increased awareness and connected families to services.
- Built and maintained relationships with families, community partners, and stakeholders to strengthen engagement and boost organizational visibility.
Assistant Skills Trainer (AST)
Elevation Autism Center
10.2023 - Current
- Led team in executing treatment plans and delivering patient care.
- Collaborated with operations and clinical director to implement client-focused improvements.
- Achieved promotion within one year due to demonstrated leadership and communication skills.
Director of Operations
Elevation Autism Center
12.2024 - 12.2025
- Spearheaded clinic growth by recruiting new client families and hiring, onboarding, and supporting clinical and administrative staff, enhancing service delivery.
- Partnered with Clinical Director and BCBA to support staff performance evaluations, development plans, and retention strategies, fostering a high-performing team.
- Develop and maintain the master schedule for clients and technicians, optimizing clinic capacity while prioritizing continuity of care.
- Track and analyze key performance indicators (KPIs) such as client retention, technician utilization, and onboarding timelines.
- Manage clinic purchasing budget and coordinate with HR and Finance to track equipment, technology, and assets.
- Maintained operational relationships with landlord and subcontractors while overseeing facilities management, repairs, and maintenance to ensure seamless operations.
Operations Apprentice
Elevation Autism Center
12.2023 - 12.2024
- Coordinated daily operations, including scheduling and personnel management to enhance workflow.
- Partnered with Operations Director and Clinical Director to gain proficiency in Entrepreneurial Operating Systems, contributing to operational effectiveness.
- Developed surveys and utilized Scribe to improve organization for RBT access, streamlining information retrieval.
Registered Behavioral Technician (RBT)
Elevation Autism Center
02.2023 - 10.2023
- Implemented a variety of scientific-based methods such as Discreate trial training (DTT), Behavioral Intervention Plans (BIP), daily living skills, and social skills.
- Supported children with autism spectrum disorder to facilitate transition into typical preschool environments.
- Monitored and recorded clients' behaviors in a database to identify developmental milestones.
- Documented daily progress notes for each client, ensuring accurate and timely submission of billing, insurance, and incident reports.
Program Assistant
The Unumb Center for Neurodevelopment
02.2022 - 02.2023
- Managed multiple caseloads of children/young adults with autism spectrum disorder using applied behavioral analysis therapy (ABA) to promote individualized progress.
- Tracked and analyzed behaviors in CentralReach database to support data-driven interventions.
- Achieved RBT certification from BACB to enhance skills in applied behavioral analysis.
- Observed and recorded behaviors daily, calculating percentages to monitor progress and inform treatment strategies.
- Promoted the achievement of greater independence.
Student Research Assistant
MUSC, Department of Psychiatry: Addiction Sciences Division
02.2021 - 08.2021
- Competed Collaborative Institutional Training Initiative (CITI) to ensure the confidentiality and welfare of human research participants.
- Coordinated communication among departments to effectively schedule bi-weekly participant meetings.
- Advertised for various research studies via social media using Canva on Facebook Ads Manager.
- Organized and updated electronic files in RedCap to ensure data accuracy and accessibility.
- Organized and filed laboratory reports for various studies being conducted.
- Performed data entry and verification to maintain updated client files and ensure data integrity.
Education
Master of Science - Project Management
The Citadel, The Military College of South Carolina
Charleston, SCBachelor of Arts - Psychology, Education
The Citadel, The Military College of South Carolina
Charleston, SCSkills
- Financial Management
- Budget Oversight
- Operational Strategy
- Program Growth
- Community Partnerships
- Donor Relations
- Stakeholder Engagement
- Strategic Outreach
- Team Leadership
- Team Development
- Process Improvement
- Public Speaking
- Relationship Building
- Mission Advancement
Accomplishments
- Harry F. Dawley, Jr. Exceptional Service Award/Scholarship
- Conway Saylor Community Engagement Service Award
- AmeriCorps Service
- Omicron Delta Kappa Leadership Honor Society
Timeline
Regional Director of Operations
Elevation Autism Center
12.2025 - Current
Director of Operations
Elevation Autism Center
12.2024 - 12.2025
Operations Apprentice
Elevation Autism Center
12.2023 - 12.2024
Assistant Skills Trainer (AST)
Elevation Autism Center
10.2023 - Current
Registered Behavioral Technician (RBT)
Elevation Autism Center
02.2023 - 10.2023
Program Assistant
The Unumb Center for Neurodevelopment
02.2022 - 02.2023
Student Research Assistant
MUSC, Department of Psychiatry: Addiction Sciences Division
02.2021 - 08.2021
Master of Science - Project Management
The Citadel, The Military College of South Carolina
Bachelor of Arts - Psychology, Education
The Citadel, The Military College of South Carolina