Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayley Smith

Fitzgerald

Summary

Dynamic Medical Assistant with extensive experience excelling in patient care coordination and phlebotomy. Proven ability to enhance office efficiency through effective communication and meticulous records management. Certified in BLS, I prioritize maintaining confidentiality while delivering exceptional customer service in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Assistant

Southern Elite Care
09.2022 - Current
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Measured patient pulse oximetry.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed EKGs and other tests based on patient presentation in office.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.

Administrative Assistant

Bridge of Tift Area
01.2020 - 09.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Front Office Coordinator

Howard Center for Women's Health
01.2019 - 11.2019
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Collect patient and client documents and information upon referral.
  • Monitored office supplies by checking inventory and placing orders.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Medical Assistant/Front Desk Receptionist

South Central Primary Care
08.2018 - 12.2018
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Clinical Certified Medical Assistant

Ycarte Health Career Center
Douglas, GA
05-2018

High School Diploma -

Fitzgerald High School
Fitzgerald, GA
05-2010

Skills

  • Medical office administration
  • Phlebotomy
  • Intake control
  • Check-in coordination
  • Vital signs monitoring
  • Patient care coordination
  • Insurance verification
  • Insurance authorizations
  • Maintaining confidentiality
  • EMR / EHR
  • Medical terminology
  • Certified in basic life support (BLS)
  • Customer service

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Medical Assistant

Southern Elite Care
09.2022 - Current

Administrative Assistant

Bridge of Tift Area
01.2020 - 09.2022

Front Office Coordinator

Howard Center for Women's Health
01.2019 - 11.2019

Medical Assistant/Front Desk Receptionist

South Central Primary Care
08.2018 - 12.2018

Clinical Certified Medical Assistant

Ycarte Health Career Center

High School Diploma -

Fitzgerald High School

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Hayley Smith