HEATH CAPPS
Summary
Results driven BDR Manager with experience building, coaching, and scaling high-performing outbound and inbound teams. Proven track record of driving pipeline growth through structured coaching, clear metrics, and repeatable processes. Strong partner with Sales and Marketing, focused on developing talent and promoting top performers into closing roles.
Overview
15
15
years of professional experience
Work History
BDR Manager
Nearmap
Lehi, UT
08.2025 - Current
- Built, coached, and scaled high-performing BDR teams that consistently exceeded pipeline and revenue targets
- Developed outbound playbooks, call frameworks, and messaging strategies that improved connect rates and meeting conversion
- Drove a culture of accountability and growth through weekly 1:1s, and call coaching
- Mentored and promoted top performers into AE roles
Head of Business Development/ Sales Manager
Appcues
Lehi, UT, USA
10.2022 - 03.2025
- I was hired on as Head of Business Development and was promoted to Sales Manager after 7 months
- As Sales Manager, I lead a high-performing team of AEs and BDRs to drive pipeline and sales efforts
- I was responsible for developing and executing sales strategies to enhance performance and hit revenue targets
- As a leader, I held weekly 1:1s, coaching sessions, team meetings, and pipeline reviews to ensure performance management was maintained
- I was directly involved with deals, and I was critical to helping those deals progress and close.
Manager of Business Development
Proofpoint
Draper, UT, USA
04.2020 - 09.2022
- I quickly learned the cybersecurity landscape and helped my team understand our products and market them effectively across verticals
- I created playbooks, led trainings, CRM management and coached team members, some of whom advanced to AE roles
- My team achieved 116% of quota in 2020 and 102% in 2021, relying on strong time management and organization skills.
Manager of Sales Development
Heap
South Jordan, UT, USA
03.2017 - 04.2020
- As the only person in leadership in Utah, I wore many hats
- I was responsible for hiring, coaching, training and recruiting for a sales development team
- I facilitate autonomy and creativity while focusing on metrics (KPI) and building sales skills
- My team finished the year at 97% in 2018 and 107% in 2019
- I was also responsible for running and maintaining the site.
Enterprise SDR
NICE inContact
Sandy, UT, USA
03.2016 - 03.2018
- I was responsible for generating pipeline for enterprise field reps
- I was able to achieve 103% of my quota by utilizing emails, cold calls and LinkedIn connections.
Enterprise AE
O.C. Tanner
Salt Lake City, UT, USA
03.2015 - 03.2017
- As an Enterprise AE I was responsible for generating and closing my own pipeline
- My first year I was named rookie of the year
- I was also named team lead and was responsible for helping manage a team of 5.
BDR/AE
Insidesales.com
Provo, UT, USA
05.2013 - 02.2015
- Started as a BDR and moved my way up into an account executive.
Account Executive
Qualtrics
Provo, UT, USA
05.2011 - 04.2013
- Worked in a sales generalist model where I was prospecting and closing all of my own pipeline.
Education
Bachelor's - Psychology
University of Utah
05.2011
Skills
- Salesforce
- 6sense
- LinkedIn Sales Navigator
- Zoominfo
- Cold Calling
- Communication Skills
- Employee Engagement
- Process Improvement
- Team Building
- Salesloft
- Github
- Demand Generation
- Team Collaboration
- Verbal Communication
Websites
Timeline
BDR Manager
Nearmap
08.2025 - Current
Head of Business Development/ Sales Manager
Appcues
10.2022 - 03.2025
Manager of Business Development
Proofpoint
04.2020 - 09.2022
Manager of Sales Development
Heap
03.2017 - 04.2020
Enterprise SDR
NICE inContact
03.2016 - 03.2018
Enterprise AE
O.C. Tanner
03.2015 - 03.2017
BDR/AE
Insidesales.com
05.2013 - 02.2015
Account Executive
Qualtrics
05.2011 - 04.2013
Bachelor's - Psychology
University of Utah